Wednesday, July 17, 2019

Staff Development Manager

Recruitment #18-0484-01



THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the last day for filing.




The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance; Adult, Aging and Medical Services; Children and Family Services; Workforce and Benefit Administration; and Policy Office. The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.


Under general direction, plans, implements and manages agency-wide staff training and development programs within the Social Services Agency through in-house professional staff or contracted training; identifies and defines training needs and objectives; consults and provides technical assistance to the two other program training departments in the agency; and performs related work as required.

This is a management classification responsible for coordinating and establishing training programs and curriculum development for all levels of Social Service Agency staff in all departments. This class is distinguished from the lower level class of Staff Development Specialist in that this class supervises and directs professional and clerical staff, provides oversight of contracts and contractors, and consults and provides technical assistance to the two program training departments in the agency.

The ideal candidate for this position will possess the following:

Building Strategic Work Relationships: Ability to build and develop strategic working relationships to accomplish the goals and priorities set forth for the Agency.  

Strategic Decision Making: Able to identify key issues and develop short and long-term solutions based upon relevant facts, logical assumptions, and the mission and values of the Agency.  

Planning and Organizing: Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously; adjusting to priorities in order to respond timely changing demands.  

Developing Others: Exceptional ability to develop others by providing guidance and knowledge/skills needed for accomplishing work.  

Communication: An effective communicator, with an exceptional skill to engage an audience and clearly convey information and ideas.  



Either I

The equivalent of two years of full-time experience in the classification of Staff Development Specialist or in an equivalent or higher level classification in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)



A Bachelor’s degree from an accredited college or university with major course work in education, teaching or training, social work or human development.



The equivalent of three years of full-time supervisory or lead experience in a teaching or training capacity in a work unit related to social services. (Additional related experience may be substituted for the required education on a year for year basis.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

the most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Effective principles of supervision including personnel management, coaching and development and performance appraisal.
• Principles of adult education and training.
• Principles of staff development, training and performance consulting.
• Principles of performance planning, customer service and organizational development.
• Service delivery in a social services setting.
• Operation and application of automated systems and software programs related to staff development issues.

Ability to:

• Understand and lead professional staff and ensure that they are setting and meeting appropriate priorities for the Agency’s changing workforce.
• Work collaboratively with department heads, community members, department managers and frontline staff to understand their training needs and expectations and to successfully implement and maintain a staff development team.
• Address competing needs across programmatic, departmental and Agency boundaries.
• Identify and interpret changes in legislative, regulatory and administrative policy, procedures or requirements as they relate to the Agency-wide staff development program.
• Make effective oral and written presentations and facilitate meetings.
• Perform basic budgetary and financial record keeping.
• Design, plan and implement needs assessments and training evaluation.


The examination will consist of the following steps:

  1. A review of the candidates’ application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. An oral interview which will be weighted as 100% of the candidates’ final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:                                 September 24, 2018

Review of Minimum Qualifications:    October 8, 2018

Oral Examination/Interviews:               Week of October 22, 2018  


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell, Resources Analyst II
Human Resource Services Division, County of Alameda