County of Alameda

Coordinator of Multicultural/Multilingual Services (#6912)

Bargaining Unit: ACMEA - Social Services Mgmt (R49)
$42.96-$62.66 Hourly / $3,436.80-$5,012.80 BiWeekly /
$7,446.40-$10,861.07 Monthly / $89,356.80-$130,332.80 Yearly

Under general direction, serves as staff to the Board of Supervisors appointed Multicultural/Multilingual Oversight Committee and as the minority recruiter/trainer for the Social Services Agency; provides for diversity training, bilingual/bicultural access; develops and implements the Social Services Agency minority recruitment and training plan, and performs other duties as required.


This is a one-position class with reporting relationships for the Multicultural/Multilingual Program to the Social Services Agency Director and for the minority recruitment and training effort to the Social Services Human Resources Director.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

Multicultural/Multilingual Program Coordination:

1. Provides lead or shared responsibilities for County-wide diversity training in conjunction with the County Administrator's Office and the Personnel and Labor Relations Department.

2. Coordinates interdepartmental efforts to increase bilingual/bicultural access, including training, grant research, designation assistance consultation and networking to increase accessibility and cultural competence efforts.

3. Works in conjunction with other County staff in the preparation of annual County-wide recruitment plans to prioritize recruitment efforts intended to effectively eliminate barriers in the provision of County services for ethnically and linguistically diverse persons.

4. Produces newsletter reporting on County-wide multicultural/multilingual programs, and sponsors diversity issues forums.

5. Coordinates Hate Crime Prevention Project with County departments and community organizations.

6. Maintains relationship with other County agencies and departments to initiate multicultural/multilingual projects (e.g., bilingual disaster preparedness materials).

Minority Recruiter/Trainer:

1. Develops and implements the Agency minority recruitment and training plan, which can be reviewed for County-wide applicability, including provisions for training staff at line and managerial or supervisory positions to improve retention and performance; coordinates plan development with executive management staff to assure adequate departmental input.

2. Serves as a recruiter and trainer in the Human Resources Department, as part of Human Resources' overall recruitment and training operations, including outreach to minority communities, organizations and individuals to recruit qualified candidates for positions with the Social Services Agency, especially in services under-represented by ethnic and cultural minorities or by bilingual staff.

3. Assists other Human Resources staff in developing, administering and evaluating examinations and in qualifying candidates for positions.

4. Develops and implements an Agency training plan that focuses on inter-ethnic relations, conflict management, and cultural competency, which can be developed into a County-wide model.

5. Assists the Agency's Affirmative Action/Civil Rights Officer in reviewing and developing better procedures and practices to reduce preventable affirmative action and civil rights complaints.

6. Assists and/or advises the Agency's Affirmative Action/Civil Rights Officer in handling special complaints or investigations when indicated.

7. Advises Agency senior managers, the Human Resources Department, and the Agency Director on all matters related to multilingual and multicultural issues and services.

8. Assists in reviewing services to ethnic and cultural minorities and assists where requested in departmental efforts to improve services.

The equivalent of two years of experience which involved working with Multicultural/ Multilingual program development and administration on a professional level, preferably in a governmental setting, writing reports and making oral presentations, and making recommendations supported by staff analysis.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• A variety of cultural experiences which would enable incumbent to be sensitive to cultural differences.
• Multicultural/Multilingual programs, which have been successfully implemented.
• Principles of preparing, editing and revising final reports.
• Principles and practices of public administration and Personnel management.


• Written communication.
• Oral communications.
• Decision making.
• Analysis and problem solving.
• Management control.
• Leadership.
• Interpersonal sensitivity.
• Planning and organization.
• Negotiations.
• Understanding of legislative process.
• Grantsmanship skills.

Old document: 1207h
Typed: 8/4/93
New document: Jobspecs/6912
CSC Date: 9/22/93


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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