County of Alameda

Program Development Manager (#6798)

Bargaining Unit: ACMEA - Social Services Mgmt (R49)
$53.58-$65.07 Hourly / $4,286.40-$5,205.60 BiWeekly /
$9,287.20-$11,278.80 Monthly / $111,446.40-$135,345.60 Yearly

Under general direction, to supervise and direct various management activities and line program operations of the Social Services Agency; to assist the Agency Director in the formulation and implementation of programs, policies, and procedures; and to perform related duties as required.


This supervisory/management classification is located in the Social Services Agency. Incumbents direct agency-wide activities and functions and have significant responsibilities and input into the development of agency programs, policies, operations, and procedures. This class is distinguished from the class of Section Supervisor, Social Services Agency, in that Program Development Managers supervise or perform agency-wide management activities (i.e., staff development, quality assurance and control, agency planning, etc.) whereas Section Supervisors direct several units of Human Services or Economic Benefits program operations. Additionally, Program Development Managers report to the Agency Director whereas Section Supervisors report to a Division Director, thus Program Development Managers have a far greater impact on Agency policy and program development.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Directs management support operations related to the implementation of Federal/ State/Agency regulations; analyzes impact of regulation changes; directs the development of manuals, code books, and procedures; determines most effective training methodologies; evaluates the impact of program changes; assists in the development of long-term agency goals and objectives and periodically evaluates progress towards reaching those goals.

2. Directs Agency operating programs through subordinate supervisors; directs the contracting of program services, prepares competitive bid documents, and negotiates contract terms; evaluates progress toward mandated goals and objectives; writes procedures; performs supervisory activities including assigning and receiving work and establishing priorities, evaluating performance, scheduling, recommending disciplinary action, and the selection and training of personnel; performs administrative tasks, budget estimates, and similar tasks related to program operations.

3. Acts as Agency Data Processing coordinator; acts as liaison to Data Processing by evaluating and/or initiating user requests; develops and maintains a management information system and other automated systems; acts as liaison with State agents related to State automated system enhancements or changes; provides for system-operator and user training.

4. Determines training needs based on program changes and organizational needs; consults with agency management; develops suitable program implementation and training strategies; directs Staff Development Specialists in conducting workshops, classes, orientations, eligibility inductions, and in the preparation of written training materials.

5. Prepares a variety of narrative reports and recommendations including Board letters, responses to other agencies, and correspondence to community agencies; represents the agency at policy setting meetings, conferences, and public hearings; provides information to the media and maintains appropriate public relations; represents the agency with State and Federal officials.

6. Directs and personally performs special projects related to program issues or system problems; directs pilot studies and experiments with new methods and procedures; monitors data collection activities; makes recommendations to the Agency Director regarding modifications of existing functions, organizations, or procedures to increase production, minimize costs or errors, or maximize funding/claiming amounts.

Possession of the knowledge and abilities listed below, which would typically be gained by the equivalent of four years of experience involving responsibilities related to the planning, evaluation, and development of a large Social Services Agency program or in comparable managerial experience in a Human or Social Services Agency, including at least the equivalent of one year in a supervisory capacity.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

· Welfare programs and their operations, and interrelated community resources.
· Relevant State and Federal regulations impacting agency operations.
· Knowledge of training needs assessment and training methodologies may be required.
· Knowledge of automated information processing systems may be required.


· Written communication.
· Oral communication.
· Decision making.
· Analytical and problem solving.
· Planning and organization.
· Leadership.
· Flexibility.
· Budget Analysis

Revised/Retyped 12/27/85
Old document: 1017h
New document: Jobspecs/6798
CSC Date: 1/8/86


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.