DESCRIPTION
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Under direction, assist in the administration and management of Medical Social Work staff in the Alameda County’s Health Care Services Agency; recruits, orients, trains, supervises, and evaluates the work of medical social workers; works in collaboration with other members of the multidisciplinary team; provides clinical oversight to support medical social workers; and performs other related work as required.
DISTINGUISHING FEATURES
Medical Social Work Supervisors are first-line supervisors in the medical social worker series and report to clinical or program managers that provide oversight of clinical services, policy interpretation, and guidance. Incumbents assist in the planning, administration, and evaluation of medical social services within Alameda County Health Care Services Agency. The primary duties of this class are to supervise, direct and review the work performance of medical social workers. The nature of such work requires the supervisor to be especially well trained and possess a considerable degree of clinical skill in the medical social treatment process and program planning.
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EXAMPLES OF DUTIES
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NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
- Directs and reviews the work of medical social workers; assists in setting work standards and ensures that case recording and medical social work standards are maintained; interprets work standards, departmental policy and procedures, and guides workers in making difficult case decisions and determinations; evaluates workers' performance and prepares performance evaluations.
- Confers with key staff on specific case problems and receives instructions regarding policy and procedure changes, including department changes.
- Holds regular casework conferences with each worker and the medical social worker team; reviews and studies casework records and selects cases for discussion; acts as a clinical consultant regarding case management issues guides medical social workers in diagnosing social, psychological, and financial disorders; guides workers in developing and modifying casework treatment plans; assesses the progress of casework treatment and recommends alternative plans, termination of treatment, etc.; assists worker in clarifying his/her personal feelings in difficult cases.
- Participates in special projects and community planning activities, as assigned; attends local conferences and meetings as the department representative; helps develop and coordinate new medical community services and/or revise current services.
- Provides intensive case service to selected cases; develops and carries out treatment plans; obtains consultation from interdisciplinary team as needed; prepares case reports and summaries.
- Provides consultation as needed to the interdisciplinary team regarding clinical interventions for public health clients regarding social work and social service interventions.
- Develops training programs for medical social work staff, community-based organizations, and other health professionals; assists in orientation programs for student nurses; prepares reports on their progress.
- Prepares workload reports and summaries; keeps required statistics; assists in departmental studies and projects as assigned.
- May perform other duties as assigned.
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MINIMUM QUALIFICATIONS
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EITHER I
Experience:
The equivalent of two (2) years of full-time experience as a Medical Social Worker II in the Alameda County classified service.
OR II
Education:
Possession of a master's degree in Social Work or Social Behavioral Science awarded by an accredited college or university (accredited college or university means one which is eligible for membership in the American Association of Schools of Social Work or accredited by the Commission on Accreditation of the Council on Social Work Education).
AND
Experience:
The equivalent of three (3) years of full-time post-graduate work experience as a medical social worker in a hospital or public health department, one (1) year of which must have been in a lead/supervisory capacity.
License:
Possession of a valid clinical license from applicable licensing authority: California Board of Behavioral Sciences.
Certain positions may require possession of a California Motor Vehicle Operator's license.
NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.
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KNOWLEDGE AND SKILLS
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NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.
Knowledge of:
- Current principles, procedures, terminology, techniques, trends, and standards of medical social work.
- Principles of effective casework supervision.
- Dynamics of personal and social adjustment, normal and abnormal behavior, and counseling techniques appropriate to rehabilitative work.
- Disparities in health outcomes for vulnerable populations, including socio-economic and environmental factors affecting health equity. Scope, activities, and functions of the various professional groups, voluntary and official, in the fields of social work and public health.
- Community resources for medical care.
- General laws relating to health and welfare; rules and regulations governing eligibility for County medical care.
- Program planning and development methods and techniques Principles and processes of personnel management which include leadership, supervision, coaching, performance evaluations, development, and counseling.
- Universal infection control principles including disease transmission and prevention.• The Ten Essential Public Health Services.
Abilities:
- Facilitate and model effective written and oral communication with attention to linguistic preferences and cultural proficiency.
- Analyze information to make appropriate recommendations or propose alternate solutions.
- Provide leadership and consultation to social workers.
- Planning and organization.
- Employ problem-solving techniques. Exercise interpersonal sensitivity, political astuteness, and group interactions skills to establish and maintain effective working relationships with clients, their families, professionals, para-professionals, and support staff in the department, outside agencies, schools, and with the general public in a variety of ethnic and cultural communities.
- Demonstrate flexibility.
- Adapt to stress.
- Manage through technology systems.
- Manage multiple and changing priorities.
- Collaborate with community and other agencies to accomplish program goals.
- Prepare clear, accurate, and effective reports, correspondence, standards, procedures, protocols, policies, informational brochures, and other written materials.
- Interact effectively with individuals from a variety of socioeconomic and cultural backgrounds.
- Professional development.
- Effective communication and interpersonal skills including reflective practice.
- Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations, and communities.
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CLASS SPEC HISTORY
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Revised 6/78
JFB:rr
Retyped: 2/85
TMZ:pb
Revised: 2/90
VS:pb
Revised: 3/15/93
Old document: Y:\0631h.wpf
New document: Jobspecs/6420
ys/8/01
CSC Date: 4/7/93
SK: saa Revised 01/23/2023
CSC Date:03/22/2023
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BENEFITS
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Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Group Auto/Home Insurance
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.
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