County of Alameda

Divisional Operations Services Manager, Social Services Agency (#6125)

Bargaining Unit: Unrep - Social Services Mgmt (U49)
$59.25-$72.01 Hourly / $4,740.00-$5,760.80 BiWeekly /
$10,270.00-$12,481.73 Monthly / $123,240.00-$149,780.80 Yearly


Under general direction of the Assistant Agency Director, assist in the day to day administrative operations and support of the Workforce and Benefits Administration Department of the Social Services Agency.  Plans, organizes, provides guidance and technical assistance to subordinate staff, and directs multiple programs in the department's Program Planning and Support units, assist with department organizational planning, department facilities maintenance, department personnel management, departmental training and development, serve as the department labor liaison and perform other related work as required.




The class of Divisional Operations Service Manager, Social Services Agency, is a single-position management level class that reports directly to the Assistant Agency Director, SSA in the Workforce and Benefits Administration Department.  This position is responsible for all administrative aspects of the Workforce and Benefits Administration Department, including the supervision and oversight of the development of department-wide program planning and support; development of policies and procedures; department personnel management, including monitoring completion of performance evaluations; monitoring the training of department staff and assisting with setting goals and objectives.  This class is distinguished from the Assistant Agency Director, Social Services Agency, in that the Assistant Agency Director functions at the second highest operational level within the Social Services Agency and incumbents are responsible for providing coordination of programs, personnel, internal management, and administration of the department to which assigned.  The Divisional Operations Service Manager, Social Services Agency is distinguished from the class of Division Director, Social Services, in that the latter class has overall policy and program development and management of integrated Division-wide program activities.


NOTE:  The following are some of the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1.  Plans, directs, coordinates and reviews the work of assigned professionals, paraprofessionals, and support staff directly and through subordinate managers; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.

2.  In collaboration with other managers, coordinate and collect program data for analysis, review and evaluation.

3.  Monitors and evaluates programs for compliance with State and Federal standards and mandates through review and analysis of statistical/financial reports.

4.  Interacts with State and Federal Agencies on a regular basis, in regards to the department programs operational matters.

5.  Reviews reports to monitor department activities and performance.

6.  Participates in the development and implementation of the departments' goals, objectives, and priorities; recommends and administers department-wide policies and procedures.

7.  Participates as a member of the Department Executive Team (DET), which reviews and establishes general department policy.

8.  Serves as the labor liaison for the department, which includes participating in labor management team meetings (LMT's), responding to inquiries from labor organizations, participating in the meet and confer and/or contract negotiation processes.

9.  Performs other related work as assigned or required.

Either I
The equivalent of three years of full-time experience in the classification of Senior Management Analyst, Supervising Program Specialist, or equivalent professional level supervisory classification in the Social Services or Healthcare Services agency within Alameda County classified service.

Possession of a bachelor's degree from an accredited college or university in Public Administration, Business Administration, Social Welfare or closely related field of study.

The equivalent of two years of full-time, increasingly responsible administrative experience in the public welfare agency with direct responsibility for major program operations and in which one year must have included supervision of professional level staff.

Possession of a Master's degree in public administration or business administration may be substituted for one year of the required experience, in either pattern above.

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the "Example of Duties" section of this specification.

Knowledge of:
  • Federal, State and local laws, codes and regulations relating to social service programs.  Principles, methods and techniques of administration, including the organization and management of the Social Services Agency's programs and departments.
  • Principles of supervision, training and performance evaluation.
  • Current principles, best practices and trends in a service delivery system and Quality Assurance (QA)/Quality Improvement (QI).
  • Evaluation methodologies, management and data analysis.
  • Principles and practices of personnel administration, including leadership, coaching, evaluation, development, and counseling and the appropriate labor relations processes.
  • Community resource development and professional social work practices.
  • Principles and practices of client and public relations.
  • Psychological, socioeconomic and cultural factors which may affect client and family functioning.
  • Automated system capabilities and applications.
  • Strategic planning.
Ability to:
  • Demonstrate vision, leadership and strong managerial skills.  Identify operational problems, investigate and evaluate alternatives and implement effective solutions.
  • Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
  • Analyze the effectiveness of policies, procedures, operations and interventions; modify as needed to meet/improve programmatic objectives.
  • Exercise interpersonal sensitivity, political astuteness and group interaction skills to establish and maintain effective working relationships.
  • Facilitate and ensure effective communication orally and in writing with attention to linguistic preferences and cultural proficiency.
  • Strategically use one's own influence and demonstrate political astuteness in moving forward the mission of the organization.
  • Collaborate with other agencies, departments, government entities and local communities to achieve division and organizational goals while leveraging financial and other resources.
  • Exhibit flexibility and adapt to frequent changes in standards, regulations and requirements.
  • Prepare clear, accurate, and effective reports, correspondence, policies, informational brochures and other written materials.
  • Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations, and communities.

IB;jf 04/26/2018
CSC Date: 08/29/2018


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.