County of Alameda

Director of Clinical Case Management Methods (#5063)

Bargaining Unit: Unrep - HCSA Tech/Para Mgmt (U45)
$87.32-$106.10 Hourly / $6,985.60-$8,488.00 BiWeekly /
$15,135.47-$18,390.67 Monthly / $181,625.60-$220,688.00 Yearly


Under general direction, collaborates with the executive management of Health Care Services Agency (HCSA), and their county partners from multiple departments, as well as community-based organizations. Gives advice on strategic matters. Designs new processes and models to facilitate strategic system development decisions. Translates strategies and policies into improved/changed processes, new guidelines, standards and models. Provides high level interpretation of rules and regulations. Works collaboratively with multiple stakeholders to improve the health and human condition of the medically fragile and marginally housed residents of Alameda County. Constructs and implements strategic plans for multiple countywide projects. Performs other work as required.  


This is a single position classification found only in the Health Care Services Agency Administration’s Indigent Health’s Care Connect program and reports directly to the Care Connect Director. This position is distinguished by its overall responsibility to collaborate with cross-system stakeholders to facilitate process and model redesigns to for system development and implementation process for Whole Person Care.


NOTE:   The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

  1. Identifies and surfaces the behavioral and social service intervention opportunities across the scope of the system re-design.  
  2. Participates at a leadership level in identifying the multiple systems that HCSA patients and their support network touch, surfaces the clinical psychosocial intervention opportunities and implications of system re-engineering for a range of medical and behavioral health care, social service, law enforcement and other county services.  
  3. May lead a team of specialists in progressing the detail of system re-design processes and projects.  
  4. Takes the lead in process improvement efforts and ensures a team is in place for the testing and implementation phases.      
  5. Persuades senior managers of the benefits of change in situations where there is significant reluctance, and likely disruption to the usual mode and method of doing business.    
  6. Provides consultation and training on clinical case management methods, process improvements, particularly psycho/social interventions for medically complex indigent individuals and their families.  
  7. Provides psychosocial clinical and policy expertise for design and implementation of the range of system change and organization development aspects of the project.   
  8. Interprets state and federal regulations and their impact on Care Connect’s current projects as well as the future health and human service systems in Alameda County.  
  9. Collaborates with clinical leadership across agencies to coordinate and integrate multidisciplinary services for clients with complex psychiatric, medical, and daily living problems.  
  10. Develop and maintain the consumer and family engagement strategy, including the design and implementation of consumer portals to inform system level service development and delivery challenges.  
  11. Provides clinical consultation and develops working relationships with other community agencies, collateral persons and others involved with the health populations served.  
  12. Leads in creation of intellectual agendas for culturally affirmative practice at direct service, management and leadership levels of systems.  
  13. Assesses for and designs clinical trainings to standardize skill of psychosocial care management for LCSW and allied staff across county agencies.  
  14. Creates clinic protocols and standardized procedures for new systems of care. Provides consultation and training on clinical case management methods and organizational development.  
  15. Translates critical consumer feedback into strategic change proposals and program redesign  
  16. Provide additional support to the Executive Director and Deputy Director as requested.



A Master’s degree in Social Work or a related field.



Five or more years’ professional-level experience providing services in a clinical or social service setting, one year of which must have included experience working in integrated care delivery among physical health, mental health, homeless populations, substance abuse, and/or social supports such as housing connection.  


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of the exam.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  


Knowledge of:

  • Health management, policy and system design.
  • Management principles and practices, including work planning, employee supervision and resource allocation. 
  • Current trends in integrated health care administration and service delivery.       
  • Organizational development principles.
  • Principles and practices of project management.
  • Functions and operations of related agencies and community organizations.
  • Public sector rules, regulations, policies, economic and social trends that may affect the organization. 
  • Computer applications and equipment related to work.  

Ability to:

  • Demonstrate commitment to the county’s Mission, Credo and goals by involving key stakeholders, soliciting input from the community, and acting within ethical guidelines.
  • Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
  • Think innovatively, exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit.
  • Set and achieve measurable goals through collaboration with subordinate staff and the use of analytical methodology, strategic planning and technology.
  • Inspire confidence and provide support to senior leadership to ensure effective management. 
  • Manage groups by advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success.
  • Foster diversity and develop high quality, culturally competent work teams and service delivery strategies in alignment with organizational goals.
  • Navigate complex organizational environments with political savvy, sensitivity and tact.
  • Communicate clearly and effectively both orally and in writing.
  • Manage project activities and the activities of multi­disciplinary teams.
  • Resolve operational and procedural problems and conflicts.


NewSpec 5063

JG:AC  4/16/19

CSC Date: 05/22/19


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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