County of Alameda

Emergency Services Dispatch Supervisor (#1887)

Bargaining Unit: ACMEA - Non-Sworn Sheriff Dept (029)
$45.79-$54.97 Hourly / $3,663.20-$4,397.60 BiWeekly /
$7,936.93-$9,528.13 Monthly / $95,243.20-$114,337.60 Yearly

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DESCRIPTION

Under direction, to assume full operational responsibility for the Emergency Services Dispatch Center on an assigned shift; to investigate and resolve service or personnel-related complaints; to serve as a dispatcher as necessary; to perform related work as required.

DISTINGUISHING FEATURES

Emergency Services Dispatch Supervisors work as shift supervisors in the Emergency Services Dispatch Center, where they supervise dispatcher personnel. This position works various shifts, holidays, and weekends. This class differs from the next lower class of Emergency Services Dispatcher II by having supervisory administrative responsibility for a shift.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

Supervises dispatcher personnel by both observation and monitoring of radio, computer-aided dispatch activity, and telephone circuits utilized by such personnel.
Assists with training of new personnel in proper complaint taking/dispatching procedures and protocols.
Conducts training classes as required for personnel of user and contract agencies.
Investigates and reports findings to resolve service or personnel-related complaints.
Assigns, reviews, and evaluates work performance of assigned personnel.
Recommends on hiring, disciplining, and terminating assigned personnel.
Calls off-duty personnel needed for emergency services.
Remains current with jurisdictional boundaries, including major roads, streets, industrial/public plants, and buildings.
Reports the need for repair of operational equipment and internal malfunctions affecting the continuity of service.
Oversees the maintenance of complete radio, stolen vehicle system, and subpoena logs.
Compiles personnel quality performance reviews and prepares detailed reports on activities during the shift worked.
May perform other duties as assigned.

MINIMUM QUALIFICATIONS

EITHER I

The equivalent of three (3) years of full-time experience in the class of Emergency Services Dispatcher II in the Alameda County classified service.

OR II

The equivalent of four (4) years of full-time journey-level dispatching experience with a public safety agency, one (1) year of which must include supervisory or lead experience.

Special Requirements:

Normal hearing in each ear.
Ability to type 40 net words per minute.
A thorough background investigation will be made of all prospective candidates, including a psychological exam.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

Methods, operations, and functions of the dispatch center.
Public safety radio communication techniques.
The operation of complex radio, digital telephones, and computer-aided dispatch equipment
Location of the highways, main streets, major buildings, and geography of Alameda County.
Regulations of the Federal Communications Commission regarding radio-telephone operations.

Ability to:

Make judgments on all possible decisions and be aware of the ramifications or possible impact of each decision.
Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
Recognize problems and intervene before they reach a crisis level.
Write in a clear, understandable, and concise manner.
Read and comprehend written materials.
Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, and independent thinking.
Remain impartial when performing supervisorial duties.
Separate information and identify what is important from what is superfluous to establish a priority of the idea or problem presented.
Speak in a clear and understandable manner so that the listener grasps the message being presented.
Measure or assess the capabilities and achievement of staff to make adjustments as required.
Condense information into succinctly written passages.
Integrate and categorize information and recall relevant data.
Verbally interview, persuade, summarize, and/or justify in an effective manner.
Set standards of performance in order to control and optimize the productivity of the staff.
Listen attentively to others.
Think and respond clearly under pressure.
Remain calm in stressful situations.

CLASS SPEC HISTORY

Old doc: 0293h.doc: JE:kb-2/78

IB:ab-Rev.3/83

HC:ab-Rev.2/86

HC:pb-Rev.8/91

New doc: Jobspecs/1887.doc

ys/1/01

CSC Date: 8/14/91

ID:pf Rev. 4/1/02

CSC Date: 4/24/02

SA:saa Revised 05/15/2023

CSC Date:06/14/2023

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave**
Catastrophic Sick Leave
Group Auto/Home Insurance
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1^st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.