County of Alameda

Emergency Services Dispatch Supervisor (#1887)

$40.27-$48.33 Hourly / $3,221.60-$3,866.40 BiWeekly /
$6,980.13-$8,377.20 Monthly / $83,761.60-$100,526.40 Yearly


DESCRIPTION
Under direction, to assume full operational responsibility for the emergency dispatch center on an assigned shift; to investigate and resolve service or personnel-related complaints; to serve as a dispatcher as necessary; to perform related work as required.


DISTINGUISHING FEATURES

Emergency Services Dispatch Supervisors work as shift supervisors in the Sheriff's Department emergency dispatch center where they supervise dispatcher personnel. This position works various shifts, holidays and weekends. This class differs from the next lower class of Emergency Services Dispatcher II by having supervisory administrative responsibility for a shift.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises dispatcher personnel by both observation and monitoring of radio and telephone circuits utilized by such personnel.

2. Trains new personnel in proper complaint taking/dispatching procedures and methods.

3. Conducts training classes as required for personnel of using agencies.

4. Investigates and resolves service or personnel-related complaints.

5. Assigns, reviews and evaluates work performance of assigned personnel.

6. Recommends on hiring, disciplining, and terminating assigned personnel.

7. Calls off duty personnel needed for emergency services.

8. Keeps familiar with major roads, streets, industrial/public plants and buildings.

9. Reports the need for repair on assigned equipment.

10. Oversees the maintenance of complete radio logs.

11. Compiles and prepares detailed reports on activities during the shift worked.

MINIMUM QUALIFICATIONS
Either I

The equivalent of three years of experience in the class of Emergency Services Dispatcher II in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of four years of full-time journey-level dispatching experience with a public safety agency.

Special Requirements:

Normal hearing in each ear.

Ability to type 40 net words per minute.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Methods, operations, and functions of the dispatch center.
• Public safety radio communication techniques.
• The operation of complex radio and telephone equipment.
• Location of the highways, main streets, major buildings and geography of Alameda County.
• Regulations of the Federal Communications Commission regarding radio-telephone operations.

Ability to:

• Make judgements on all possible decisions and be aware of the ramifications or possible impact of each decision.
• Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
• Recognize problems and intervene before they reach a crisis level.
• Write in a clear, understandable and concise manner.
• Read and comprehend written materials.
• Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, independent thinking.
• Remain impartial when performing supervisorial duties.
• Separate information and identify that, which is important from that which is superfluous to distill essence of idea or problem.
• Speak in a clear and understandable manner so that the listener grasps the message being presented.
• Measure or assess the capabilities and achievement of staff and make adjustments as required.
• Condense information into succinct written passages.
• Integrate and categorize information and recall relevant data.
• Verbally interview, persuade, summarize and/or justify in a succinct effective manner.
• Set standards of performance in order to control and optimize the productivity of the staff.
• Listen attentively to others.
• Think and respond clearly under pressure
• Remain calm in stressful situations.

CLASS SPEC HISTORY
Old doc: 0293h.doc: JE:kb-2/78
IB:ab-Rev.3/83
HC:ab-Rev.2/86
HC:pb-Rev.8/91
New doc: Jobspecs/1887.doc
ys/1/01
CSC Date: 8/14/91
ID:pf Rev. 4/1/02
CSC Date: 4/24/02

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.