County of Alameda

Deputy Director, Network Services (#1838)

Bargaining Unit: Unrep - General Mgmt (U15)
$70.41-$94.01 Hourly / $5,632.80-$7,520.80 BiWeekly /
$12,204.40-$16,295.07 Monthly / $146,452.80-$195,540.80 Yearly


DESCRIPTION
Under administrative direction, directs, coordinates and supervises the activities and operations of the Network Services Division of the Information Technology Department; coordinates divisional activities with other Information Technology Department divisions, as well as County departments and outside agencies or organizations; establishes division goals, objectives, policies and procedures in accordance with the department and County’s mission statement and goals; provides professional, administrative and technical support to the Information Technology Department Director; performs related duties as required.

DISTINGUISHING FEATURES

The Deputy Director, Network Services is the administrative management level class within the Information Technology Department. This classification is distinguished from the next lower classification of Network Services Manager by having the overall responsibility of this division and performance of all related administrative functions. Current functional responsibilities of ITD Network Services include Local Area Network and Wide Area Network ( LAN/WAN) infrastructure; i.e., routers, switches, bridges, and data communication links; the ITD Server Farm; countywide e-mail, and Inter/Intra/ Extranet web infrastructure support. The services of the Network Services Division are distinguished from those of the Office Systems Section in the Information Technology Department in that the latter provides support for the operating departments PC/LAN hardware, software and system connectivity. Administrative direction is received from the Director of Information Technology. General supervision is exercised over Network Services Division professional and support staff.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, organizes, directs, manages and evaluates the programs, staff and activities of the Network Services Division of the Information Technology Department and develops long-range and short-range network services processing and systems plans.

2. Reviews and evaluates department operations within the County and recommends development of new network and data communication systems and applications, or improvement of existing systems.

3. Develops Requests for Proposal, Advanced Planning Documents and County, Departmental and Divisional technology strategies.

4. Develops Requests for Proposal, Advanced Planning Documents and County, Departmental and Divisional technology strategies.

5. Oversees and participates in the development of the Network Services budget; participates in the forecast of necessary funds for staffing, materials and supplies; discusses and resolves budget issues with appropriate staff; implements adjustments as necessary.

6. Manages, through subordinate staff, the coordination of operations and maintenance support services provided by division’s staff, contractors, outside vendors and the County Information Technology Department.

7. Directs staff and contractors in the analysis of requests for new information systems, existing system modifications and updates, and the determination of feasibility.

8. Supervises, trains, interviews, hires, evaluates, counsels and disciplines professional staff in network systems analysis and customer service; determines training needs for department staff and guides the execution of training programs.

9. Develops and implements Network Services documentation, formats, instructions and procedures; formulates project strategy.

10. Reviews and establishes criteria for management control and evaluation of network services, including cost effectiveness of network analysis, management, operations and improvements.

MINIMUM QUALIFICATIONS
Either I

The equivalent of three years’ full-time experience in the class of Systems and Programming Manager, or an equivalent or higher level Information Technology classification, in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

OR II

The equivalent of five years of full-time increasingly responsible experience in network management and engineering, including five years of administrative supervision and management of professional level staff.

Special Requirements:

Training and experience equivalent to graduation from an accredited college or university with a major in telecommunications management, computer sciences, mathematics, business or public administration, or a closely related field, and increasingly responsible experience in network engineering and management is desirable.

A Certificate from an accredited college or university in Network Management and Engineering is highly desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Example of Duties” section of this specification.

Knowledge of:

• Principles and practices of management necessary to plan, organize, direct, manage and evaluate programs, administrative policies and the staff of an information technology division.
• Statistical methods.
• Network systems administration and protocol.
• Principles and techniques of network systems planning, data organization and access methods in computerized systems.
• Principles and methods of systems analysis.
• Principles and practices of project estimation, design and management.
• Hardware, software and networking protocols utilized in LAN, WAN, Virtual Private Network (VPN) and related systems, including fiber optics and peripheral equipment.
• Computer system and program design principles.
• County standard software applications.
• Techniques for explaining technical information to nontechnical users.
• Estimating methods for equipment costs, production costs, networking costs, and systems benefits.
• Methods of preparation of operator procedures, and user procedures and training materials.
• Complex record keeping.
• Principles and practices of business and public administration and personnel administration.
• Principles of training and supervision.

Ability to:

• Plan, organize, direct, manage and evaluate the staff and activities of an information technology support and services function of a large organization.
• Direct and supervise professional and technical personnel.
• Develop logical solutions to problems.
• Understand and evaluate new information requirements and develop creative solutions.
• Manage the development and implementation of new information and network systems and the maintenance and enhancement of existing systems.
• Qualify and manage vendors for selective outsourcing.
• Prepare and present comprehensive reports.
• Communicate effectively with top level departmental management in discussing and applying solutions to complex problems.
• Communicate effectively orally and in writing.
• Operate Personal Computer hardware and peripheral equipment and related operating systems and software used within the County Departments.

CLASS SPEC HISTORY
Old document: JO:jc
5/98
1838h
New document: Jobspecs/1838
ys/1/01