County of Alameda

Information Technology Manager (#1835)

Bargaining Unit: Unrep - General Mgmt (U15)
$64.48-$86.01 Hourly / $5,158.40-$6,880.80 BiWeekly /
$11,176.53-$14,908.40 Monthly / $134,118.40-$178,900.80 Yearly


Under general direction, to direct the activities of staff in the establishment, implementation, maintenance, and enhancement of new or revised information technology systems and programs; to supervise and coordinate the work of one or more teams responsible for the information technology needs of a group of departments assuring that those needs are appropriately defined and addressed.


Incumbents in the class of Information Technology Manager delegate most programming and systems analysis duties to staff and retain the responsibilities for supervision, planning, budgeting, review and evaluation of work and decision making. Positions in the class of Information Technology Manager differ from those in the next lower class of Application Systems Engineer III, in that the latter has the responsibility for only a unit or a project contained within a group, which is composed of these units of applications programmers and systems analysts, while the former has the responsibility for an entire group. Information Technology Managers are further distinguished from the next higher classification of Assistant Director with the latter having direct supervisory responsibility over several Information Technology Managers including the responsibility for the overall planning, coordination, and direction of all groups.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Acts as liaison with top management and information technology coordinators of County user departments, to assess and plan solutions for operational problems in existing systems or information processing needs for new or enhanced systems.

2. Maintains liaison with other Information Technology Managers and top management to effectively utilize department resources.

3. Estimates budgetary requirements for user department's service needs based on estimating production requirements and requests for new services.

4. Schedules, assigns, supervises, reviews, and evaluates the work of the leads working under them, and the lead’s staff.

5. Coordinates with Human Resources to address personnel management issues; interviews and makes recommendations on hiring of staff; provides for training and motivation of staff, prepares employee evaluations; handles staff performance and disciplinary actions.

6. Evaluates progress of systems and programming activities; consults with and advises other systems and programs; compares with plans and objectives for delivering production services, development or enhancement projects, or for adhering to time and budget estimates; adjusts priorities or staff assignments where necessary.

Either I

The equivalent of two years of full-time experience in the class of Application Systems Engineer III, Web Designer III, County Webmaster, or Senior Technology Project Manager in the Alameda County classified service.


The equivalent of six years of full-time increasingly responsible experience in systems analysis and programming, including three years of the direct supervision and work load management of other systems analysts and programmers. This experience must include four years in systems analysis and computer process design and two years of programming in any computer language.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.


• Principles and techniques of supervision, personnel management, administration, and project management;
• Budgeting methods for estimating revenue and expenditures, and planning;
• Relationship of budgeting to policy making;
• Relationships of policies and procedures to staff productivity and morale;
• Principles and techniques of planning, scheduling and control as applied to systems development and maintenance in a large information technology installation;
• Methods for review of systems analysis and programming work;
• Principles of systems analysis and programming techniques;
• Data organization and access methods in computerized systems;
• Estimating methods for equipment costs, production costs, programming costs, and system benefits.


• Analyzing major information processing problems;
• Directing the development of advanced computer-based systems, and the evaluation and modification of complex existing systems for optimum use;
• Formulating systems and programming section strategy to meet departmental goals, developing schedules, work plans and cost controls;
• Directing, assigning, coordinating, and evaluating the work of programming and systems analysis staff for maximum productivity;
• Communicating technical concepts on systems and programming strategy, problem solutions and project progress and needs in a timely and understandable fashion to non-technical policy-makers in the County;
• Understanding and considering the impact of organizational, management, administrative and personnel aspects of information systems design;
• Resolving related problems and making appropriate recommendations;
• Gathering and analyzing data, drawing sound conclusions and preparing clear, concise reports;
• Working effectively with subordinate staff, other managers and user department representatives.

JE:lh 8/2/78
BA:ijm 1/30/79 Revised/Retitled
WW:lfm Revised 9/81
DF:bl: 1/11/00
CSC Date: 1/19/00
EL:jf 1/24/17
CSC Date: 2/15/17