County of Alameda

Assistant Manager, Computer Operations (#1834)

Bargaining Unit: Unrep - General Mgmt (U15)
$37.24-$51.46 Hourly / $2,979.20-$4,116.80 BiWeekly /
$6,454.93-$8,919.73 Monthly / $77,459.20-$107,036.80 Yearly


DESCRIPTION
Under general direction, to assist the Manager, Computer Operations, in planning, directing, and coordinating the activities of the Computer Operations section; to assist in providing management direction to all three shifts engaged in production work on a 24 hour-per-day, seven day-per-week basis; to resolve equipment or processing problems through consulting with vendor, programming staff or technical services staff; to coordinate the operations aspects of the implementation of new applications systems, or changes to the operating or teleprocessing system, through consulting with systems analysis or technical support staff; to provide planning to address short-term operational needs; and to perform related duties as required.

DISTINGUISHING FEATURES

Assistant Manager, Computer Operations, is a one-position class located in the Data Processing Department assigned to provide support for the Manager, Computer Operations, in directing the operation of a 24 hour-per-day, seven day-per-week computer center. Supervision is received from the Manager, Computer Operations, who is available for consultation. The class of Assistant Manager, Computer Operations, differs from positions in the next lower classification of Computer Operations Supervisor because the Assistant Manager has responsibilities that involve coordination of assigned activities for the entire Operations Section for three shifts, including problem resolution for the Computer Operations Supervisors, whereas the Computer Operations Supervisor has responsibility for supervising the work of Computer Operators on an assigned shift. Assistant Manager, Computer Operations, is further distinguished from Manager, Computer Operations, because the Manager has responsibility for the planning, coordination and direction of all activities of the section, whereas the Assistant Manager is delegated responsibility for certain functional areas involved in this work.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Analyzes and resolves problems reported by Supervisors involving equipment, system control programs, utilities, and supplies, by consulting with programming sections, Technical Services, or vendors.

2. Provides for physical planning requiring careful coordination with GSA, equipment vendors, Technical Services and Computer Operations Supervisors.

3. Plans and coordinates nonroutine jobs that requires extensive equipment utilization and operator scheduled overtime.

4. Reviews new major applications and meets with the responsible Senior Systems Analyst to establish feasible computer schedules, considering available resources.

5. Reviews holiday workloads and establishes required operator coverage.

6. Submits reports and recommendation to the Manager, Computer Operations, upon request.

7. Provides training to operators in the technical requirements for operation, control and maintenance of the computer system.

8. Attends joint meetings with Senior Systems Analysts as the Operations representative.

9. Reviews Operating System and Teleprocessing changes that will affect operations with Technical Services.

10. Reviews and maintains effective communication across the three shifts.

11. Acts for the Manager, Computer Operations, during the Manager’s absence, including directing and coordinating the work of the section and supervising the Computer Operations Supervisors, and Computer Operator III Teleprocessing Specialist.

MINIMUM QUALIFICATIONS
Either I

The equivalent of one year in the class of Computer Operations Supervisor in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of five years of recent, full-time, paid, increasingly responsible experience in computer operations work, including at least the equivalent of two years of experience supervising the work of Computer Operators in a large data processing facility.

Or III

Some acceptable combination of education and experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

· Operating principles, methods, and limitations of a variety of data processing equipment, including computers and their peripheral equipment.
· Principles of supervision and training.
· Modern office methods, including an understanding of the organization and elements of a medium to large multi-computer data processing facility.

Ability to:

· Plan, schedule, supervise, and evaluate the work of subordinate personnel.
· Develop effective procedures for computer and peripheral equipment operation.
· Train and instruct employees on a variety of equipment and maintain their performance standards.
· Operate a variety of data processing equipment.
· Maintain complete and accurate records.
· Communicate ideas clearly in both written and verbal form.
· Determine causes of machine and program failures.
· Work effectively with other managers, staff and vendors.
· Write and edit reports of machine and personnel activity, and computer operation problems.
· Maintain effective work relationships with others.
· Resolve nonroutine equipment and operator problems.
· Coordinate operations activities on three shifts.
· Integrate new systems into the operations work schedule.
· Provide operator and equipment time for nonroutine jobs requiring extensive equipment utilization.

CLASS SPEC HISTORY
Old document: BA/ijm
5/10/79
New document: Jobspecs/1843
ys/4/01
CSC Date: 7/12/79