County of Alameda

Data Processing Supervisor (#1808)

$27.88-$33.84 Hourly / $2,230.40-$2,707.20 BiWeekly /
$4,832.53-$5,865.60 Monthly / $57,990.40-$70,387.20 Yearly


DESCRIPTION
Under general direction, to plan, coordinate, and supervise the work of staff involved in the operation of an in-house mainframe or mini computer system in a Department/Agency; to ensure compliance with established policies and procedures; to monitor computer operations and ensure adherence to production deadlines; to review existing operation procedures and equipment and recommend effective use of personnel; and to do related work as required.

DISTINGUISHING FEATURES

This is the supervisory level for Computer Operator and Data Processing Technician positions outside of the Data Processing Department. Positions in the classification of Data Processing Supervisor are distinguished from those in the next lower classification of Computer Operator in that the Data Processing Supervisor is responsible for the full range of supervisory duties involved in the directing, coordinating, and control of computer operations staff whereas Computer Operators and Data Processing Technicians have no supervisory responsibilities.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Interviews, selects, and recommends hiring computer operations and data processing staff.
2. Supervises, trains, and evaluates computer operations and data processing staff for the assigned system.
3. Prioritizes, assigns, and monitors computer operations activities; determines job priorities to ensure optimum use of computer systems.
4. Monitors daily production of reports; maintains and updates appropriate records and other documentation related to system operations.
5. Maintains and updates computer operation procedures and implements new or revised procedures.
6. Serves as liaison with system users and resolves equipment and system problems; contracts outside vendors as necessary.
7. Schedules personnel and workloads to provide adequate shift coverage and to meet production schedules and requirements.
8. Monitors and orders materials and supplies including forms, paper, and other computer equipment. May assume responsibility for purchasing and expenditure control.
9. Installs and maintains computer peripherals including monitors, keyboards, and microcomputers.
10. Develops and customizes system reports; works with user personnel to identify and implement changes to systems operations.
11. Installs, tests and performs routine maintenance to system hardware; backs up, maintains, and restores system files; maintains appropriate records and files.
12. Loads and tests all upgraded and new computer software; maintains detailed installation and upgrade records.
13. May develop custom applications, spreadsheets, and macros as requested by mini and microcomputer users.

MINIMUM QUALIFICATIONS
Possession of the Knowledge and Abilities listed below is proof of sufficient education and experience for this class. These knowledge and abilities would typically be obtained by having the equivalent of three years of computer operations and data processing experience in a computer operations center, as well as have some specialized training in computer operations or data processing systems.

Special Requirements:

Computer Services Division in some Departments operate on a 24-hour-per-day, 7-day-per-week, 365-day-per-year basis. In order to provide these services, all Computer Services Division employees may be required to work grave, swing and any shift, as well as weekends and holidays as necessary.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Computer operations.
• Data processing concepts.
• Modern office practices.
• Supervision of others.
• Certain positions may require knowledge of specialized operating system software and/or applications software.

Abilities:

• Oral communication.
• Written communication.
• Decision making.
• Analysis and problem solving.
• Planning and organization.
• Leadership.
• Adaptation to stress.
• Interface with users at all levels of the organization.

CLASS SPEC HISTORY
BG:tc
1/92
Old document: 1168h
New document: Jobspecs/1808
ys/12/01
CSC Date: 1/29/92