County of Alameda

Information Systems Support II, (SAN) TAP (#1782N)

Bargaining Unit: Unrep - Related to SEIU 616 (039)
$20.00-$65.00 Hourly / $0.00-$0.00 BiWeekly /
$0.00-$0.00 Monthly / $0.00-$0.00 Yearly

Under supervision, incumbents are assigned a variety of information technology support duties to fill in for various temporary needs countywide.


This class consists of positions that are filled on a temporary basis through the Alameda County Temporary Assignment Pool (TAP) Program. TAP employees are a provisional, services-as-needed (SAN) employee of the Human Resource Services Department under the TAP Program. TAP is responsible for placing incumbents on temporary assignments within departments and agencies. Assignments may vary from a minimum of four hours and generally not exceed 18 months. Duties and pay rate may vary based on the job classification on each temporary assignment.

The Information –Systems Support, (SAN) TAP series differs from the Administrative Support (SAN) TAP series in that the former focuses on information systems support and the latter on clerical and administrative support.

The Information Systems Support II, (SAN) TAP differs from the Information Systems Support I, (SAN) TAP in that the former is designated as an 80-hour class and the latter is designated as a 75-hour class. 


NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Develops methods for performing operational needs analysis and conducts analysis appropriate to the department’s specific needs. Analyzes workflow and/or organizational structure and recommends improvements to systems or structures to increase productivity and efficiency.

2. Coordinates the implementation of new computer hardware and software systems; acts as liaison with the Information Technology Department in developing and implementing new computer systems/applications by providing input/output requirements, department standards, etc.

3. Maintains and updates application systems and databases; may develop database applications and produce reports from those applications.

4. Trains department personnel in the use of computer software and hardware.

5. Researches, analyzes, and evaluates new hardware and software products for use by County departments; stays abreast of new trends and innovations relating to the use of microcomputers; meets with hardware and software vendors to evaluate new hardware and related software products.


The equivalent of at least one year of full-time experience in supporting, maintaining, and/or developing information technology systems.


The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or related field.



Knowledge of:

• Information technology concepts, methods and procedures.
• Modern computer technology to develop, administer and maintain computer and network systems.
• Computer system and network trouble-shooting procedures and policies.
• Basic operating systems and software packages.
• Functions and capabilities of database systems.
• Data processing concepts.

Ability to:

• Analyze systems, procedures and workflows.
• Operate medium to large-scale computer systems and peripheral equipment.
• Troubleshoot network, hardware and software problems.
• Effectively communicate technical details verbally and in writing.
• Exercise independent judgment and initiative in identifying and resolving complex technical problems.
• Follow written and oral instructions.
• Functions effectively under general supervision.
• Prepare clear and concise reports, procedures, manuals, and correspondence.
• Establish and maintain effective relationships with co-workers and clients.
• Adapt quickly to new work environments.
• Organize and prioritize work to meet critical deadlines.

VH:pf 7/10/03
Newspec: 1782.doc
CSC Date: 7/23/2003
RE:jf Retitle 6/7/17
Old Title: Information Specialist Assistant (Services-as-Needed) TAP
CSC Date: 6/7/17
DRH:jf Revised 1/25/18
CSC Date: 3/28/18