County of Alameda

Quality Assurance/Quality Control Technician (#1466)

Bargaining Unit: ACMEA - Social Services Mgmt (R49)
$33.87-$41.04 Hourly / $2,709.60-$3,283.20 BiWeekly /
$5,870.80-$7,113.60 Monthly / $70,449.60-$85,363.20 Yearly


DESCRIPTION
Under general supervision, reviews public assistance program eligibility determinations, case maintenance and assessments performed by Eligibility Service Technicians and Social Workers; confirms or establishes the correctness of the eligibility or assessment decision and accuracy of the payment amount for each assigned case; acts as an Agency liaison with County, State and Federal Agencies and ensures program regulations and procedures are followed, and does related work as required.


DISTINGUISHING FEATURES

Incumbents of positions in this class are located in the Quality Control/Quality Assurance unit of the Social Services Agency. Quality Assurance/Quality Control Technicians may perform case review of the eligibility or assessment processes for all public assistance aid programs, including In Home Supportive Services (IHSS). This is a non-supervisory management class with selective field responsibilities.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Reviews the public assistance eligibility determination and assessment processes performed by Eligibility Services Technicians and Social Workers for accuracy and completeness, checking for procedural or content errors, omissions, improper calculations, required documentation, verifications, appropriate referrals, and related details; makes notes of potential errors or omissions on cases reviewed and re- computes budgets when necessary.

2. Prepares a variety of correspondence, periodic and special reports, including error summaries and case audit findings for supervisory review

3. Researches County, State and Federal regulations, policies and procedures applicable to public assistance benefits and IHSS case management; confirms and clarifies appropriate interpretation and application of applicable regulations and procedures with supervisory and program staff.

4. Conducts monthly work Participation Rate (WPR) clinics at respective Self Sufficiency Centers if assigned to the WPR unit.

5. Attends unit meetings; maintains current listings of changes or interpretations in rules and regulations.

6. Performs field investigations as required.

7. Operates a variety of standard office equipment including computers; may drive a county or personal vehicle to attend meetings and make site visits.

MINIMUM QUALIFICATIONS
EITHER I
Experience:

The equivalent of two years of full-time and recent (within the last five years) experience in a class equivalent to or higher than Eligibility Services Technician III in the Alameda County service.

OR II
Experience:

The equivalent of one year of experience performing the work of a Quality Assurance Technician with a County Health and Human Services or Social Services Agency.

License:

Certain positions require possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
 NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of

• Functions of public assistance agencies and the principles of income maintenance and public social services.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, the Manual of Policies and Procedures, Title IV of the Civil Rights Act of 1964, the Dymally-Alatorre Bilingual Services Act and other pertinent laws and legislation in the field of public social services.
• Modern office practices and procedures, including business correspondence, records management and standard office equipment operation.


Ability to:

• Perform detailed case analysis
• Research regulations; interpret and use available sources of information effectively in reviewing and/or re-computing eligibility determinations
• Document case findings in writing, thoroughly and objectively
• Establish and maintain effective working relationships with those contacted in the course of the work
• Effectively communicate orally and in writing
• Organize and prioritize work and meet critical deadlines
• Maintain accurate records and files

CLASS SPEC HISTORY
Old document: JFD:lh
June 27, l975
JH:pb
Revised: 10/14/87
0172h
New document: Jobspecs/1466
ys/12/00
IB:cs Revised/Retitled 9/2/16
Old Title: Quality Assurance Technician
CSC Date: 10/26/16

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.