County of Alameda

Child Support Supervisor (#1406)

Bargaining Unit: ACMEA - General Mgmt (R15)
$44.73-$54.41 Hourly / $3,578.40-$4,352.80 BiWeekly /
$7,753.20-$9,431.07 Monthly / $93,038.40-$113,172.80 Yearly

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DESCRIPTION

Under general direction, supervises a unit within the Alameda County Child Support Services (ACCSS) that is responsible for work related to the establishment and enforcement of paternity, child support, and medical support orders. This position is responsible for, organizing, directing, and supervising the daily operations of an assigned team; trains subordinate employees and ensures compliance with all laws and regulations pertaining to child support. Ensures the proper collection, distribution, and disbursement of funds; and performs other related duties as assigned.

DISTINGUISHING FEATURES

This classification is the supervisory level of the Child Support Specialist series and requires knowledge in all phases of the operation of Alameda County Child Support Services. The position serves as first-line supervisor over Child Support Specialists and support staff and reports directly to the Department of Child Support Services Program Manager. Incumbents in this class are primarily responsible for reviewing and coordinating the work of subordinates, acting as a technical resource for subordinate and management staff, and performing the most complex duties and assignments. The Child Support Supervisor classification is distinguished from the lower-level class of Child Support Specialist III in that the former is responsible for the day-to-day supervision of work performed by subordinate staff, while the latter is considered the lead in the non-supervisorial Child Support Specialist series.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

Plans, organizes, and delegates activities to subordinate staff.
Demonstrates the ability to coach, mentor, and train staff to enhance performance and production.
Communicates effectively with all levels of the Department in a professional and constructive manner.
Continuously seeks opportunities to improve the quality of practice, policy, and service delivery to customers.
Reviews and monitors employee work for customer service, accuracy, and performance; evaluates training needs.
Sets and develops measurable individual goals and expectations.
Ensures that practice, policy, and services provided by the unit are customer-centered and quality focused.
Creates, implements, and monitors action plans to maximize available resources to accomplish work objectives.
Demonstrates the use of effective decision-making techniques that promote an appropriate and ethical resolution to problems.
Participates in the selection of new employees; counsels employees, as needed; takes disciplinary action when appropriate; and completes performance evaluations within specified timelines.
Interprets and complies with all county, state, and federal laws and regulations and Department policies pertaining to child support functions; ensures that staff are compliant with these regulations and policies.
Demonstrates proficient technical knowledge of the Child Support Enforcement System and other computer programs used to locate, establish, or enforce child support orders.
Performs research on a variety of topics, analyzes data, and prepares comprehensible recommendations based on findings.
Demonstrates the ability to monitor, track, and analyze the daily and monthly production of staff to support meeting established goals and objectives.
Prepares and maintains statistical reports and supporting documentation.
Travels to provide child support services in various locations throughout the County.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of one (1) year of full-time experience as a Child Support Specialist III in the Alameda County classified service.

OR II

Experience:

The equivalent of three (3) years of full-time experience as a Child Support Specialist II in the Alameda County classified service.

OR III

Experience:

The equivalent of three (3) years of full-time experience performing child support specialist duties comparable to the Child Support Specialist II in the Alameda County classified service.

OR IV

Experience:

The equivalent of four (4) years of full-time case management experience in child support or other collection work, including court and supervisory experience, two (2) years of which must have been at the supervisory level.

Substitution:

Possession of a bachelor’s degree from an accredited college or university may substitute for one year of the required work experience under patterns II, III, and IV.

Special Requirements:

Must possess a valid California State Motor Vehicle Operator’s license.
A thorough background investigation, including fingerprinting, will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

Basic principles of supervision and training.
Principles and techniques of interviewing, investigating, collecting payments, and casework management.
Researching and applying laws, rules, regulations, and policies pertinent to the Child Support Program.
State and federal performance measures pertaining to Child Support Services.
Customer service relations techniques.
Organization and function of the various units/sections of the Department of Child Support Services.
Automated systems and software applications commonly used within the child support program.
The employee performance review process and progressive discipline procedures.

Ability to:

Plan, direct, coordinate, and prioritize work assignments.
Guide and evaluate the development of subordinates.
Coach, mentor, and train employees.
Establish and maintain effective relationships with others, and work collaboratively.
Interpret and apply complex laws and regulations.
Exercise independent judgment and make effective decisions.
Analyze a variety of information and data, draw logical conclusions, and make appropriate recommendations.
Adapt to multiple and changing priorities.
Negotiate and collect child support payments.
Communicate effectively verbally and in writing.
Represent the Department in child support related activities with representatives of other agencies, departments, and the public.

CLASS SPEC HISTORY

BG:pf 4/11/02

Newspec: 1405-1406.doc

CSC Date: 5/8/02

KU:pf Rev. 1/28/03

CSC Date: 3/12/03

SG:po Revised 7/1/08

CSC Date: 8/13/08

MMH:cs Revised 2/29/12

CSC Date: 3/21/12

AS:cs Revised 11/20/14

CSC Date: 12/10/14

DR:saa Revised/Retitle 04/04/23

Old Title: Child Support Supervisor II

CSC Date:08/09/2023

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave**
Catastrophic Sick Leave
Group Auto/Home Insurance
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1^st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.