County of Alameda

DESCRIPTION

Under general direction, to plan, organize and direct the work of one or more units within the Alameda County Department of Child Support Services (ACDCSS); to train Child Support Caseworkers and/or related support staff in the more complex aspects of child support case management; to supervise, directly or through subordinates, Child Support Caseworkers or related staff; and to perform other related duties as assigned.

DISTINGUISHING FEATURES

These classes are located in the Alameda County Department of Child Support Services. They are involved in the supervision of one or more units of professional child support and /or related staff involved in management of child support cases for Alameda County. Positions in these classes differ from those in the Child Support Caseworker series in that this class requires supervisory and unit organization skills and abilities; also, incumbents in the Child Support Supervisor do not carry a regular child support caseload.

Child Support Supervisors II are responsible for the planning, organization and supervision (directly or through subordinates) of one or more of the major functional units of the Department of Child Support Services. They also review and approve performance evaluations and other personnel actions initiated by reporting supervisors.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Directly or indirectly supervises Child Support Caseworkers and/or related support staff involved in the execution of child support cases; monitors work in progress, as well as completed assignments; assists with the more complex order establishment and child support enforcement problems.

2. Analyzes problem cases to determine the most effective means of efficient collection.

3. Maintains written reports and records indicating the production of all personnel in the unit. Responsible for maintaining set production levels.

4. Maintains accurate attendance, performance, training, and emergency contact records for all personnel in the unit.

5. Holds regular staff meetings and/or training sessions to keep personnel informed of any procedural and or regulatory changes involving their work.

6. Conducts training assessments; develops, coordinates, and delivers one-on-one and group training to staff. Monitors training effectiveness.

7. Handles any complaints concerning staff or cases assigned to the team.

8. Approves and denies absences and vacation time.

9. Conducts periodic employee performance reviews.

10. Establishes goals and expectations for self and direct reports

11. Makes recommendations for hiring and disciplinary actions and works closely with upper management and administration on all performance and conduct issues.

12. Audits child support case records for adherence to approved processes; monitors program statistics; prepares and/or implements recommendations based on findings of child support case record audits.

When assigned as Outreach Coordinator:

1. Develops and implements outreach plans consistent with the Department’s outreach mission and goals and reports on the results of these efforts.

2. Coordinates the activities and assignments of staff identified as resources to perform
outreach functions.

3. Collaborates with stakeholders outside of the Department in an effort to achieve
outreach goals.

4. Develops and delivers group presentations and trainings to stakeholders.

5. Travels locally within the greater Bay Area to meet with representatives at public
agencies, schools, non-profits, faith and community-based organizations, etc.

When assigned as Training Coordinator:

1. Develops, implements and delivers training curriculums and plans consistent with the department’s mission and goals.

2. Coordinates the training activities and assignments of new hires and existing staff.

3. Collaborates with stakeholders to assess training needs and meet departmental training goals.

4. Closely monitors the effectiveness of training activities and employee progress.

5. Makes recommendations regarding performance and retention of probationary employees during the training period.

6. Travels to other locations/jurisdictions to attend seminars, workshops, classes and conferences to keep abreast of program and industry trends.

7. Coordinates the sharing of Department training resources with other County or State Departments.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school, or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

And Either Pattern I
Experience:

The equivalent of one year full-time experience as a Child Support Supervisor I in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern II
Experience:

The equivalent of two years full-time experience as a Call Center Supervisor, Call Center Manager or Child Support Caseworker III in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern III
Experience:

The equivalent of three years full-time experience as a Child Support Caseworker II in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Possession of a Bachelor’s degree may be substituted for one year of the required experience.)

Or Pattern IV

Experience:

The equivalent of four years full-time case management experience in child support or other collection work, including court and supervisory experience, two years of which must have been at the supervisory level. (Possession of a Bachelor’s degree may be substituted for one year of the required experience.)

Special Requirements:

1. Must possess a valid California State Motor Vehicle Operator’s license.

2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Laws, regulations, policies and audit requirements pertinent to the Child Support Program.
• Principles of personnel management, employee supervision, performance management, evaluation and training.
• Organization and function of the various units/sections of the Department of Child Support Services.
• Automated systems capability and applications.

Ability to:

• Communicate clearly in writing.
• Communicate effectively orally.
• Plan, direct and coordinate the work of others.
• Guide and evaluate the development of subordinates.
• Establish and maintain effective relationships with others, and work collaboratively.
• Interpret and apply complex laws and regulations.
• Make effective decisions.
• Analyze and solve problems.
• Represent the Department of Child Support Services in dealings with representatives of other agencies, departments and the public.

CLASS SPEC HISTORY

BG:pf 4/11/02
Newspec: 1405-1406.doc
CSC Date: 5/8/02
KU:pf Rev. 1/28/03
CSC Date: 3/12/03
SG:po Revised 7/1/08
CSC Date: 8/13/08
MMH:cs Revised 2/29/12
CSC Date: 3/21/12
AS:cs Revised 11/20/14
CSC Date: 12/10/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.