County of Alameda

Clerk II HARD (#1180H)

$25.41-$30.89 Hourly / $1,905.75-$2,316.75 BiWeekly /
$4,129.13-$5,019.63 Monthly / $49,549.50-$60,235.50 Yearly

Under direct supervision, performs a wide variety of clerical duties and related work as required related to document production, telephone system operations administration, public service operations and related work as required.


The Clerk II position is a journey level clerical classification, requiring general supervision. Incumbents are able to perform the full scope of duties for all routine assignments, and may occasionally perform non-routine or complex assignments under closer supervision. Positions in this classification exercise initiative and independent judgment within a limited scope. Incumbents in this classification may provide assistance to seasonal employees as required.

NOTE: The following list of duties are those usually performed by most employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Acts as receptionist assisting the public by referring them to sources of information, giving out standard forms, and explaining how to complete them, and answering requests for factual information by consulting various available sources.

2. Inserts and extracts materials from subject matter files, classifies material by subject matter, and prepares new file folders as needed.

3. Maintains informational and operational records; screens reports for completeness and arithmetical accuracy; lists, abstracts or summarizes data.

4. On referral from Superintendent or Supervisor, or after personally screening correspondence, answers routine requests for information by enclosing materials or sending form letters; composes routine letters on factual subjects.

5. Compiles routine reports from a smaller number of established sources for review by Superintendent or Supervisor.

6. Handles cash deposits on a daily basis.

7. May, as secondary responsibility, make out bills, abstracts, orders, notes, receipts, permits and licenses; computes and receives fees when the amount is not in question or is readily obtainable from fixed schedules; posts data; keeps records, and prepares reports in accordance with pre-determined forms and procedures.

8. In positions requiring typing; types correspondence, reports and masters from various rough draft materials.

9. Inputs data utilizing computerized facility reservations program.

10. Segregates and routes incoming mail; stuffs envelopes and folders; weighs and stamps outgoing mail; operates office machines.

11. Work as a team member, establishing and maintaining effective working relationships with co-workers and customers.

12. Performs other duties as assigned.


A combination of training and experience which demonstrates that a person has obtained the required knowledge and is able to perform the required work (with reasonable accommodation, if needed). A person with the following combined training and experience would typically qualify to compete in a selection process:

High school diploma or equivalent. Completion of college level coursework in Business Administration or related field is preferred.


The equivalent of two (2) years of recent full time experience in clerical work; completion of an approved clerical training course; or a minimum of six months full time class instruction.

Special Requirement:

Some positions in this class may require typing.

NOTE: The Civil Service Commission may modify the minimum qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge, skills and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Basic Arithmetic.

• Business English, composition, spelling, grammar, punctuation, and general business terminology.

• General organization of policies and procedures applicable to centralized administrative office support functions.

• File organization, maintenance and retrieval systems.

• Automated and manual record keeping methods and formats.

Ability to:

• Work independently and solve problems within general policies.

• Establish and maintain open, honest and effective communications with co-workers at all levels of the organization, as well as customers. Provide customer service and work as a team player.

• Provide verbal and written information to the public, a wide variety of people, and officials.

• Exercise diplomacy and tact in contact with others.

• Read, write and speak the English language.

• Operate telephones, fax machines and reproduction equipment.

• Operate personal computers, Microsoft Office software, database programs and industry-related computer programs with sufficient speed, agility and manual dexterity as to be able to produce final, error-free copy within prescribed timelines.

• Withstand sustained periods of sitting while intermittently operating keyboards, twisting and reaching to operate other equipment without incapacitating adverse effect.

• Prepare bank deposits, accepts payments and writes receipts and deposit slips; performs other related routine cashiering duties including reconciliation.

AM:cs Revised 9/14/15
CSC Date: 10/14/15