County of Alameda

Clerk I (HARD) (#1179H)

Bargaining Unit: ( )
$18.40-$28.85 Hourly / $1,380.00-$2,163.75 BiWeekly /
$2,990.00-$4,688.13 Monthly / $35,880.00-$56,257.50 Yearly


Under direct supervision, performs a wide variety of clerical duties and related work and customer support work for an assigned department or program including receiving and responding to inquiries from the public, District Staff, and outside agencies.    


The Clerk I position is an entry-level clerical classification, initially requiring close supervision until the incumbent demonstrates competence in the routine performance of essential functions.  Incumbents are able to perform the full scope of duties for all routine assignments, and may occasionally perform non-routine or complex assignments under closer supervision. Positions in this classification exercise initiative and independent judgment within a limited scope.  Incumbents in this classification may provide assistance to new and temporary employees as required.


NOTE:    The following list of duties are those usually performed by most employees in this classification.  However, employees may perform other related duties at an equivalent level.  Not all duties listed are necessarily performed by each individual in the classification.

  1. Acts as receptionist assisting the public by referring them to sources of information, providing forms, and explaining how to complete them, and answering requests for factual information by consulting various available sources.
  2. Inserts and extracts materials from subject matter files, classifies material by subject matter, and prepares new file folders as needed.
  3. Maintains informational and operational records; screens reports for completeness and arithmetical accuracy; lists, abstracts or summarizes data.
  4. On referral from General Manager, Directors, Managers or Supervisor, or after personally screening correspondence, answers routine requests for information by enclosing materials or sending form letters; composes routine letters on factual subjects.
  5. Compiles routine reports from a smaller number of established sources for review by General Manager, Directors, Managers or Supervisor.
  6. Handles cash deposits on a daily basis.
  7. Inserts and extracts materials from subject matter files, classifies material by subject matter, and maintains hard and/or electronic files as needed.
  8. May, as secondary responsibility, make out bills, abstracts, orders, notes, receipts, permits and licenses; computes and receives fees when the amount is not in question or is readily obtainable from fixed schedules; posts data; keeps records, and prepares reports in accordance with pre-determined forms and procedures.
  9. Inputs data utilizing computerized facility reservations program.
  10. Segregates and routes incoming mail; stuffs envelopes and folders; weighs and stamps outgoing mail; operates office machines.
  11. Work as a team member, establishing and maintaining effective working relationships with co-workers and customers.   
  12. Performs other duties as assigned.


A combination of training and experience which demonstrates that a person has obtained the required knowledge and is able to perform the required work (with reasonable accommodation, if needed).  A person with the following combined training and experience would typically qualify to compete in a selection process:


High school diploma or equivalent. Completion of college level coursework in Business Administration or related field is preferred.  


The equivalent of one (1) year of recent full-time experience in clerical work; completion of an approved clerical training course; or a minimum of six (6) months full time class instruction.  

Special Requirements:          

Some positions in this class may require typing.

NOTE:    The Civil Service Commission may modify the minimum qualifications in the announcement of an examination.


NOTE:    The level and scope of the following knowledge, skills and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:

  • Basic math including addition, subtraction, multiplication, division and making correct change.
  • Business English, composition, spelling, grammar, punctuation, and general business terminology.
  • General organization of policies and procedures applicable to centralized administrative office support functions.
  • File organization, maintenance and retrieval systems.
  • Automated and manual record keeping methods and formats.   

Ability to:

  • Work independently and solve problems within general policies.
  • Establish and maintain open, honest, and effective communications with co-workers at all levels of the organization, as well as customers.  Provide customer service and work as a team player.
  • Provide verbal and written information to the public, a wide variety of people, and officials.
  • Exercise diplomacy and tact in contact with others.
  • Read, write, and speak the English language.
  • Calculate solutions to match problems involving addition, subtraction, division, and multiplication.
  • Operate telephones, fax machines and reproduction equipment.
  • Operate personal computers, Microsoft Office software, database programs and industry-related computer programs with sufficient speed, agility, and manual dexterity as to be able to produce final, error-free copy within prescribed timelines.
  • Withstand sustained periods of sitting while intermittently operating keyboards, twisting and reaching to operate other equipment without incapacitating adverse effect.
  • Prepare bank deposits, accepts payments and writes receipts and deposit slips; performs other related routine cashiering duties including reconciliation.



AM:cs  Revised 10/14/15

CSC Date:  10/14/15

SG:sa  Revised 03/09/2021

CSC Date: 03/10/2021



  • Ten (10) working days paid vacation each year; fifteen (15) days after five (5) years of service; and twenty (20) days after thirteen (13) years of service Fourteen (14) paid holidays a year. Sick leave is accrued at the rate of one (1) day per month.
  • Choice of three (3) health plans for employees and their dependents, most, if not all of which is paid for by the District. The medical plan design offered to employees is a $15 HMO Plan or High Deductible PPO Plan. Employees may elect coverage provided through one of the two medical carriers, United Healthcare HMO or PPO, Kaiser Permanente HMO Comprehensive dental plan for employees and their dependents.
  • Vision care reimbursement benefit.
  • Social Security paid for by District and employee.
  • Public Employees Retirement System 2% at 62 for new hires; 2% at 60 for new employees hired after January 1, 2013 that are already members of CalPERS.
  • Long Term Disability Plan paid by District.
  • Life Insurance policy ($75,000) paid by District.
  • Deferred Compensation Plan available, employee funded.
  • Employee Credit Union services.
  • Educational Tuition Reimbursement.
  • Employee Assistance Program.
  • Post employment healthcare plan contribution of 2.52% of base salary paid by District.
  • State Disability, employee funded