County of Alameda

DESCRIPTION

Under direction, incumbents of the class of Program Systems Coordinator act as liaison between end-users in their department and the Social Services Information Division and other information systems providers participating in the evaluation, planning, organization, design, modification and implementation of existing and new information systems by ensuring that program regulations are implemented and procedures are developed and meet functional requirements for end-users; and perform other duties as required.

DISTINGUISHING FEATURES

This class is unique to the Information Systems Division of the Social Services Agency. The class of Program Systems Coordinator is distinguished from the next higher class of Senior Program Systems Coordinator in that the latter class supervises a unit of Program Systems Coordinators, and confers with the departmental information system analysts to determine the assignments of staff to Social Services Program areas. The former class is the journey level in this professional series acting as the departmental subject matter expert representative participating in the modification of existing systems and implementation of new systems by communicating Social Services Program knowledge to information systems professionals.

This class series is further distinguished from the Information Systems Coordinator in that the latter must possess a broader and more technical knowledge of systems analysis and the hardware and software required for any automated information system; whereas the former class series ensures that the automated information system selected for implementation is fully functional for the end-users by utilizing their specialized knowledge of particular Social Services Programs.

Also, the class series of Program Systems Coordinators is distinguished from the class series of Program Specialist in that the latter classifications provide program planning, technical assistance, review and evaluation functions to direct client service delivery programs where such services are provided by community-based organizations (CBO's), contract service providers and/or County staff. The class series of Program Systems Coordinators assist in the planning and implementation and maintenance of information systems which enable the end-users to provide services to their clients.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Participates in the modification of existing systems and implementation of new systems by employing Social Service Program knowledge in the performance of the following tasks; develops, writes and implements new or revised Agency procedures utilizing new or existing system changes for various programs; evaluates system modifications in response to regulation changes or enhancements

2. Troubleshoots and maintains day to day computer systems operation for CWS/CMS, CalWIN, MEDS and other various programs, responding to inquiries by Social Services staff on problems, questions, and security problems. Analyzes reported problems and acts upon the problem when appropriate.

3. Communicate user needs and user problems on computer systems supporting programs to Information Systems Division staff, other information systems professionals or State consortium groups.

4. Participates on Agency and/or State Consortium committees in the development of new or enhanced systems supporting service delivery programs.

5. Interacts with State Consortium, vendors, outside agencies, auditors, and other staff regarding requests for special reports or other data on recipients of particular programs, and request ADHOC reports when appropriate.

6. Develops requests for routine changes and reports from Information Systems division, County ITD, State Consortium or vendor.

7. Provides training to Agency staff and others when appropriate on computer systems supported by the Agency and State Consortium.

8. Participates in cost benefit analyses for system modifications, independent of State Consortium where appropriate.

MINIMUM QUALIFICATIONS

Education:

The equivalent to graduation from an accredited four-year college or university (180 quarter units or 120 semester units) with a major in social science, business or public administration, computer science or a related field.

(Experience as outlined below may be substituted for the education requirement on a year-for-year basis.)

AND EITHER I

Experience:

The equivalent of one year full-time experience in the classification of Supervising Eligibility Technician in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

OR II

Experience:

The equivalent of three years of full-time experience in the direct delivery of services to clients or the oversight of such services in the program area assigned in a Social Services organization, one year of which must have included participation in planning, implementation or overseeing the utilization of automated information systems necessary for such programs.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Applicable program federal, state and local program laws, rules and regulations.
• Principles, practices, funding sources and administrative requirements in the program area to which assigned.
• Principles and methods used in the analysis and development of data processing computer systems and procedures relating to assigned program area.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• Modern office practices.
• Computer technology.
• Data Processing concepts.

Ability to:

• Analyze administrative and management problems, reach practical conclusions and put effective changes into practice.
• Effectively represent information system users in the design of systems for automated applications.
• Communicate with departmental personnel not familiar with data processing and translate their needs into systems requirements.
• Communicate departmental information systems needs to information systems providers.
• Evaluate the efficacy of newly developed automated systems.
• Train new users and answer questions.
• Communicate orally and in writing.
• Plan and organize.
• Interpersonal sensitivity.

CLASS SPEC HISTORY

TT:jc 5/95
Y:1281H.WPF
co:updated 6/1/00
Old doc: 1281h.wpf
New doc: 0303.doc
Csc date: 6/14/95
DB:pf Rev. 8/29/01
Csc date: 9/26/01
NE:po Revised 7/29/09
CSC Date: 8/12/2009
IB:cs Revised 5/29/14
CSC Date: 6/25/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.