County of Alameda

Manager,Employee Benefits and Service Center (#0289)

Bargaining Unit: Unrep - Confidential Mgmt (U50)
$57.35-$72.13 Hourly / $4,588.00-$5,770.40 BiWeekly /
$9,940.67-$12,502.53 Monthly / $119,288.00-$150,030.40 Yearly

Under general direction, develops, plans, organizes and directs the activities and staff of the Employee Services Center; consults with County management and labor organizations; advises Alameda County employees on benefit plans and other services provided by the Employee Services Center; and performs related duties as required.


This single management/supervisory class is located in the Employee Services Center of the Human Resource Services Department and reports to the Director of Human Resource Services. It is distinguished from the lower classification of Employee Services Supervisor in that the latter is responsible for the direct day-to-day supervision of employees who process employee benefit changes and update employee records while the Manager, Employee Benefits and Service Center serves as Director of the Center and is responsible for developing, organizing and administering all of the various activities of the Employee Services Center.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Directly, or through subordinate supervisors directs the work of professional, para-professional, and clerical support staff in the Employee Services Center.
2. Directs the negotiations with benefit providers on behalf of County management to negotiate rates and levels of service for County, recommends on plan design and costs; prepares closed session reports and other documents related to benefits management for the Board of Supervisors
3. Directs the preparation and prepares periodic and special reports for County management, benefit providers, and County employees; develops policies and procedures for benefit programs; and prepares a variety of correspondence. Gives presentations on new or revised policies, systems and procedures to various levels of staff in the County.
4. Plans, organizes, and directs the annual County open enrollment for all benefit plans; plans, organizes and directs the annual County Health Fair.
5. Directs maintenance of benefits tables, set-up and the correction of configuration of benefits data for the various benefits administration reports; analyzes and recommends the need for retroactive adjustments.
6. Reviews and assesses benefit-related changes in union contracts, and other official County documents and takes appropriate action in updating/changing existing eligibility rules, benefit plans and programs .
7. Consults with staff of the Auditor-Controller’s Office to define earnings and time reporting codes and to establish leaves of absence procedures and benefits; coordinates and administers record systems for employee benefits; acts as liaison with County departmental and sub-group representatives and service providers regarding employee benefits
8. Assists and/or serves as liaison with staff of the Auditor-Controller’s Office in establishing benefit related payroll deductions; coordinates with the Auditor-Controller’s staff and ITD staff in managing service provider interfaces and credit union, retirement, savings bonds, deferred compensation and parking deduction interfaces.
9. Manages liaison with the Alameda County Employees Retirement Association on retiree benefit issues.
10. Recommends County position on proposed legislation; analyses proposed and enacted legislation for impact on County benefit programs.
11. Plans, directs, reviews and evaluates the work of professional, para-professional and clerical staff directly and through subordinate supervisors; recommends selection of staff; recommends disciplinary actions.
12. Personally handles the most sensitive and complex assignments such as senior management personnel benefit issues and death claims

Either I

The equivalent of four years full-time experience in the class of Employee Services Supervisor in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Public Administration or in a related field.


The equivalent of six years full-time experience in a public or private organization managing a benefits department or program. (Four additional years of work experience may substitute for the degree requirement.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and practices of public and personnel administration.
• Employee benefits programs.
• Alameda County Human Resource Services rules and
• Financial record keeping systems.
• Principles and practices of management, supervision, and
• Human Resource Management Systems applications and

Ability to:

• Coordinate and supervise the processing of employee services
and benefits.
• Communicate effectively orally and in writing.
• Make decisions.
• Establish and maintain effective working relationships.
• Analyze and problem-solve.
• Plan and organize.
• Work effectively with others.
• Effectively use management control.
• Provide effective and efficient leadership to staff.

RSS:pb 10/20/03
New doc: 0289.doc
CSC Date: 11/12/03
SG:po Admin change 2/10/09


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.