County of Alameda

Human Resource Support Supervisor (#0277)

$31.63-$42.35 Hourly / $2,530.40-$3,388.00 BiWeekly /
$5,482.53-$7,340.67 Monthly / $65,790.40-$88,088.00 Yearly


DESCRIPTION
Under general direction to supervise, plan and direct the activities of a group of subordinates engaged in professional, paraprofessional and/or technical work relating to planning and coordinating program and administrative services, developing and implementing program and administrative goals and ensuring compliance with Department/Agency policies and procedures, payroll and performing related duties as required.

DISTINGUISHING FEATURES

This position supervises professional, technical and support staff in both line and staff service areas which provide support functions to a large human resources department within a Department/Agency. Incumbents report to either a Human Resources Manager or Senior Department Personnel Officer. This class is distinguished from other supervisory clerical and administrative classifications by its responsibility for complex and specialized department or agency-wide Human Resources procedures requiring the development, interpretation and application of County Charter, MOU, Payroll, Civil Service Rules and policy requirements relating to the human resources management activities of the department or agency.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, assigns, reviews and supervises the work of assigned staff; trains staff in work procedures and ensures the professional development of staff; develops individual and team performance.

2. Supports, assists and guides employees in the interpretation of policies and procedures related to the following: benefits, payroll, examination/certification, recruitment, compensation, and basic employee relations related questions.

3. Plans, organizes, coordinates and directs the work of assigned administrative and/or service programs; Develops and implements program and/or administrative goals for assigned functions.

4. Provides to the public oral and written information and answers a wide variety of questions regarding explanation of Civil Service Rules, regulations and procedures.

5. Trains and instructs staff regarding related Civil Service rules, MOU, policy and proper procedures in completing and processing forms and disposing of questions and problems arising from dealing with the public as well as County departments.

6. Represents the Agency and maintains liaison with the department/agencies and external constituents.

7. Participates in conferences, training, and staff meetings relating to departmental activities, Civil Service Rule changes and new procedures countywide practices, legislative changes impacting human resources policies and procedures involving certifications and appointments.

8. Reviews for appropriateness and coordinates response to subpoena of records from Human Resource Services or outside legal entities.

9. Oversees administration of an automated applicant tracking and HRMS system providing direction to staff and in-service training or instruction to users.

10. Provides guidance to subordinate staff in research and resolution of position management questions/issues including review of position change transactions in the HRMS system.

11. Responsible for maintaining the file retrieval, filing and maintenance of logs related to the tracking of the human resources files.

12. Collects and analyzes information, draws sound conclusions and prepares effective recommendations; prepares a variety of special and periodic human resources related reports.

MINIMUM QUALIFICATIONS
Either I

The equivalent of three years of full-time experience as a Human Resources Assistant I or II or in an equivalent or higher level class in the Alameda County classified service performing duties related to Human Resources. (Non-classified includes District Attorney’s Office and Hospital Authority.)

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or II

The equivalent of four years of progressively responsible full-time clerical and/or paraprofessional administrative or program support experience working with human resources policies, procedures and practices in a human resources operation of a large organization, which would have enabled the applicant to acquire the abilities and knowledge listed below, which at least one year included responsible supervisory experience. Substitution: A Bachelor’s degree in Business Administration/Management, Public Administration, or Human Resources Management will substitute for two years of the required experience.

NOTE: Previous supervisory experience and experience working with automated applicant tracking systems is desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties" section of this specification.

Knowledge of:

• Principles and practices of employee supervision and training.
• Principles and practices of public administration and management.
• Principles and practices of the specific program areas to which assigned.
• Principles and practices of contract development, negotiation and monitoring.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Functions of County government and applicable governing principles, MOU, Civil Service Rules.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines related to the program area.

Ability to:

• Plan, assign, supervise, review and evaluate the work of others.
• Train staff in work procedures and provide technical and administrative support
• Administer and coordinate human resources management programs and services; coordinate individual and group efforts.
• Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.
• Develop, monitor and analyze budgets and program performance.
• Supervise administrative and programmatic research and analysis.
• Analyze, interpret and apply various regulations and requirements.
• Organize, manage and monitor cases and maintain accurate files, records and statistics; write and interpret reports.
• Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action.
• Deal tactfully and effectively with a diverse workforce
• Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Communicate effectively orally and in writing with people of diverse backgrounds and cultures.

CLASS SPEC HISTORY
SA:jc/8/98
Old doc#: 0277h
SA/TB:jc/Revised 1/99
co:updated 5/5/00
New doc. 0277.doc
Csc date: 1/20/99
IB:pf Revised 1/9/04
CSC Date: 2/4/04
DA:pf Revised 1/13/05
CSC Date: 1/19/2005
HC:pf Admin. change 3/29/05
RE:po – revised 4/29/08
CSC Date: 5/21/2008
MH:cs revised 10/14/08
CSC Date: 10/22/2008

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.