County of Alameda

Operations Support Manager,GSA (#0180)

Bargaining Unit: Unrep - Confidential Mgmt (U50)
$58.13-$70.64 Hourly / $4,650.40-$5,651.20 BiWeekly /
$10,075.87-$12,244.27 Monthly / $120,910.40-$146,931.20 Yearly

Under general direction, to plan, organize and direct the personnel management program of the General Services Agency, providing personnel expertise and consultation to Agency/Department management ; to be responsible, through subordinate supervisor for managing County Parking Facilities; and to perform other related duties.


This is a single position class located in the General Services Agency reporting to the Director, General Services Agency. The class of Operations Support Manager is distinguished from the class series of Departmental Personnel Officer by not only being assigned the personnel management program for the General Services Agency, but also having responsibility for County parking operations

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises staff assigning, reviewing and evaluating personnel; participates in the hiring process; recommends disciplinary actions; manages the Agency's decentralized personnel operation; provides advice and consultation to the Director, General Services Agency and Agency management on personnel policies, procedures and activities; represents the Agency in a variety of meetings, hearings and before the Civil Service Commission.

2. Supervises subordinate professional staff responsible for the Affirmative Action and training programs for Agency staff including developing and maintaining an affirmative action plan; investigating and/or supervising the investigation of charges of discrimination or harassment; planning and coordinating training for managers and other staff; providing and/or supervising a variety of training sessions such as the monthly employee orientations.

3. Advises Agency/Department heads on appropriate disciplinary actions; prepares or supervises the preparation of reprimands, disciplinary hearing notices, and disciplinary letters; conducts “Skelly” hearings; conducts investigations related to proposed disciplinary actions; makes disciplinary recommendations to Director General Services Agency; maintains liaison with County Counsel's office and Agency management regarding disciplinary cases; represents Agency before the Civil Service Commission and/or Hearing Officers.

4. Develops, coordinates, administers and supervises the Agency's recruitment and selection activities; conducts job analyses determining job requirements; writes job announcements and determines appropriate recruitment; develops job related examinations; represents Agency at meetings, conferences and before the Civil Service Commission; acts as liaison with Human Resource Services.

5. Counsels Agency/Department heads and other staff concerning classification issues; develops and writes class specifications for submission to Human Resource Services; interviews managers and staff regarding job assignments; prepares Agency classification requests maintaining liaison activities with Human Resource Services and County Administrator's Office; assures positions in the Agency are properly classified.

6. Manages the Agency sick leave program; acts as Agency's representative on industrial injuries and Worker's Compensation claims; interprets personnel policies, manuals and memoranda; participates in management selection interviews; directs Agency performance evaluation and exit interview programs; manages the Agency Employees Assistance Program.

7. Meets and confers with labor organizations on issues impacting the Agency; participates in negotiations with labor organizations; reviews grievances, conducts hearings, prepares responses.

8. Manages through a subordinate supervisor the budget and operation of County parking facilities; prepares budget projections; oversees the analysis of current and projected parking revenues and expenditures; negotiates parking rates and contracts; prepares data for presentation to unions and the Board of Supervisors regarding parking fees; manages contract operations with parking companies and security service; reviews specifications for facilities and equipment; supervises the manager responsible for reviewing the parking plan, identifying problem areas, recommending improvements, maintaining and disseminating parking policies.

9. Manages through the Contract Compliance Officer, a program of compliance with equal opportunity regulations and policies for construction, procurement and professional services; conducts outreach to the local, small, women and minority owned business community; monitors effective compliance through appraisals, inspections, investigations and meetings; recommends appropriate action to effect compliance and to seek appropriate measures for non-compliance.


Either I

The equivalent of one year of full-time experience in the class of Departmental Personnel Officer II, or an equivalent class in the same classification series, in the Alameda County classified service.


Completion of the Alameda County Management Academy “Management and Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.


The equivalent of two years of full-time experience in the class of Departmental Personnel Officer I, or an equivalent class in the same classification series, in the Alameda County classified service.


Completion of the Alameda County Management Academy “Management and Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.


The equivalent of five years of full-time increasingly responsible personnel management experience which included budget responsibility, and analyzing and making recommendations for organizational, procedural, and program operations. Two years must have included supervisory experience. Possession of graduate degree from an accredited college or university in business administration or a closely related field may substitute for one year of the non-supervisory experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.


• Techniques and principles of employee selection processes.
• Federal, State, and local guidelines relating to the hiring
• Principles of public administration and management.
• Principles and techniques of public personnel administration including job analysis, position classification, wage and salary administration, recruitment, personnel selection, employee relations, and training.
• Budget preparation and projections.
• Contract administration.
• Modern office methods and procedures.


• Oral communication.
• Analysis and problem solving.
• Planning and organization.
• Management control.
• Negotiations.
• Leadership.
• Interpersonal sensitivity.
• Flexibility.

RSSD:pb 7/90
Revised 9/98
Old document: 1138
co:update 4/19/00
New document: Jobspecs/0180
CSC Date: 10/28/98
RE:cs Revised 8/1/13
CSC Date: 8/21/13


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.