County of Alameda

DESCRIPTION

Under administrative direction, to plan, organize and direct the operation of various tax collecting programs and activities of the Treasurer-Tax Collector’s Office, to interpret property tax laws and their application as set down by the State Controller's Manual or the State Revenue and Taxation Code to employees and the public; and to perform related work as required.

DISTINGUISHING FEATURES

This class is located in the Treasurer-Tax Collector’s Office and reports directly to the Chief Deputy Tax Collector. The incumbent directs and manages the tax collecting programs in the Treasurer Tax Collector’s Office that consists of: Secured Tax Unit (Real Estate), Personal Property Tax Unit, Tax Redemption Unit, Collection Enforcement Unit, Tax-defaulted Land Unit (auction sales) and Business License Tax Unit. The incumbent is responsible for a wide variety of complex tax and collection processes and must ensure that systems and procedures are operating at an optimal level.

This class is distinguished from lower level class of Collection Supervisor II in that the Treasurer-Tax Collector Administrator has direct policy control over assigned program areas.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, organizes and directs one or more of the following activities for the Treasurer-Tax Collectors Office: business license collection, secured and unsecured property tax collection, tax defaulted land, collection enforcement, and tax redemption.

2. Issues various types of tax bills, tax collection, and oversight of customer service and call center.

3. Plans and designs system specification for the collection of tax payments by telephone, and Interactive Voice Response (IVR) systems in close coordination with Alameda County’s Information Technology Departments’ Systems Analyst and Programmers; constantly evaluates system capability and assesses the need to modify protocols to meet changing complexities; oversees system tests and implementation.

4. Analyzes various service proposals for the Tax Collector, which includes but not limited to needs assessment, cost analysis, and revenue forecasting.

5. Assists unit supervisors in the planning and design of workflow and work procedures to effectively manage time and workload demands.

6. Serves as a liaison to the Auditor- Controller’s Office and the Assessor’s Department on matters relating to policy or law changes impacting functions of the department and related work

7. Reviews changes in state law to assess the effects of existing policies and procedures; develops and writes procedures for implementation

8. Supervises professional, paraprofessional and clerical staff directly or through subordinate supervisors; trains new staff members, counsels staff on technical problems; assigns and reviews work, interviews candidates for positions in the division and participates in the selection; and evaluates performance of subordinates and recommends disciplinary actions.

9. Compiles annual reports to the State Controller’s Office and Auditor-Controller’s Office.

10. Assists and serves as a liaison with staff of the Information Technology Department to plan, modify and develop tax systems to comply with state law.

11. Reviews claims for refund of delinquent penalty on secured and unsecured property taxes and makes recommendation on whether to refund based on California Revenue and Taxation Codes, Government Codes and County guidelines. Appears at appeal hearings on behalf of the Department.

MINIMUM QUALIFICATIONS

Either I

Experience

The equivalent of two years of full-time experience as a Collection Supervisor II or in an equivalent or higher-level qualification in the Alameda County classified service.

Or II

Experience

The equivalent of six years of full-time increasingly responsible, recent managerial property tax and collection experience, which must also include supervisory responsibility. 


License:

Specified positions may require possession of a valid California driver's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

Knowledge of:

• State and Federal laws and regulations on collection and collection enforcement
• State Revenue and Taxation Code relating to property tax assessments and collections
• Government code of the State of California relating to the duties and responsibilities of local government tax collector.
• Principles and practices of management and systems analysis, public administration, personnel management and supervision
• State Controllers Reference Manual
• Tax data processing systems

Ability to:

• Plan, organize and direct complex property tax and collection matters.
• Interpret and apply legal administrative concepts to government practices
• Analyze data and situations accurately and adopt effective course of action
• Organize and supervise the training and work of professional, technical and clerical staff.
• Establish and maintain cooperative relationships with peers, staff, the public, other County departments and agencies, and others that come in contact in the course of work
• Prepare comprehensive reports related to property and utility taxation, and collection, and related communication
• Interpret, explain and apply financial regulations, policies and procedures.
• Communicate effectively orally and in writing

CLASS SPEC HISTORY

Newspecs: 0137.doc
SG:cs 12/22/10
CSC Date: 1/12/11
DR:cs Revised 4/20/16
CSC Date: 6/8/16

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.