The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Senior Customer/Revenue Service Assistant is
responsible for assisting the Customer/Revenue Service Assistant Specialist with
the day to day operations of the CATS Call Center.
The Senior Customer/Revenue Service Assist will also
assist the Customer/Revenue Service Assistant Specialist with collecting,
safeguarding, and transportation of transit fare revenue from various locations
to revenue processing center.
The Senior Customer/Revenue Service Assistant will provide customer service at the Charlotte Transit Center and CATS Light Rail
platforms during regular and special events by performing pass sales, assisting customers with operation of the ticket vending machines, responding to customer inquiries regarding
schedules and transit services and distributing printed materials.
Requires 1 year experience within the CATS Call Center,
with retail and cash handling skills, strong computer skills including
Microsoft Office suite, strong attention to detail with a high level of
accuracy, ability to work in a team environment and demonstrated customer
focus.
Must have at least 1 year experience working within the
CATS Pass Sales office. Must have knowledge of cash handling, balancing
processes, ability to type 40 wpm, excellent interpersonal skills, ability to
write and converse effectively in English, Spanish strongly preferred.
Must be able to work flexible hours and shifts as
required.
High School Graduate or Equivalent relevant work
experience.
Must have a valid driver’s license and be able to obtain
a City driving permit.
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.