City of Tampa

This is responsible work involving supervision of solid waste operations consisting of scalehouse functions and customer account servicing.

An employee in this class is responsible for performing a variety of tasks involving supervising the efficient and safe operations of a municipal scalehouse. Work is of more than average difficulty and involves scheduling, assigning, supervising, and reviewing the work of employees engaged in performing customer service and cashiering functions. Important aspects of the job involve checking equipment and vehicles used in the operation to ascertain working condition, and ensuring proper documentation and accountability for daily transactions involving cash receipts and accounts receivables. Under general supervision, the employee is required to exercise reasonable initiative and independent judgment in enforcing operating rules and regulations and in supervising and reviewing the work of subordinate employees covering extended shifts. Tact and courtesy are required in contacts with the general public. Work is reviewed while in progress through observation and upon completion through conferences, reports submitted, balancing of cash receipts, and results obtained.

Supervises the operation of a municipal scalehouse; assigns, supervises, and reviews the work of employees engaged in performing customer service and cashiering tasks including operating a computerized scale for determining weight of refuse, assessing charges, and receiving payments; checks to ensure work of subordinates is performed accurately and in accordance with established operating procedures; performs daily balancing of all cash receipts and accounts receivable; prepares periodic and special financial and operating reports.

Prepares work schedules, insuring all shifts are adequately covered; provides training, guidance, and assistance to employees with questions or problems in the performance of assigned duties; enforces facility operating rules and regulations; requisitions, issues, and accounts for supplies, equipment, and materials; checks equipment/vehicles regularly to ascertain operating condition.

Drives light automotive equipment as required.

Provides information, assistance and service to the general public, employees and others in person, by telephone and other forms of communication.

Secures facility and equipment at the close of the workday.

Recommends such personnel actions as employment, promotions, transfers, demotions, suspensions, and dismissals; administers required discipline; responds to employee grievances; completes employee performance evaluations; approves leave and requests for training.

Performs related work as required.

Considerable knowledge of: the services and functions of a municipal refuse transfer station, scalehouse and waste-to-energy facility; laws and rules governing procedures and legal requirements encountered in government operations, specifically in solid waste operations; effective customer service practices and techniques; standard office practices, procedures, and equipment usage.

Working knowledge of: office records keeping practices and methods; the practices and procedures of cashiering; business mathematics; occupational hazards and appropriate safety precautions; effective supervisory techniques.

Ability to: make routine decisions in accordance with established policies and procedures; assign, supervise, and review the work of subordinate employees; receive cash, record payments, and calculate and give change with speed and accuracy; communicate effectively with persons of diverse social and economic backgrounds; perform routine mathematical calculations with speed and accuracy; maintain records and prepare clear and concise reports and cash receipts; understand and follow oral and written instructions; establish and maintain effective working relationships with other employees and the general public.

Skill in: the operation, care, and minor maintenance of various machinery and equipment such as cash registers, personal computers, and computerized scales.

Graduation from an accredited high school, supplemented by business college or courses in business administration or a related field and five (5) years of progressively responsible cashiering, general office or clerical experience, including at least three (3) years in customer service or public contact experience and one (1) year of experience in a lead, preferably supervisory capacity; or an equivalent combination of training and experience.

Possession of a valid Florida driver’s license; HAZWOPER certification within two (2) years of employment in this classification.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.