City of Tampa

This supervisory position performs technology systems management, administration, and deployment duties. A person in this position provides leadership for various technology projects and tasks by coordinating technical resources involved in the implementation of new or maintenance of existing information systems.

This is advanced professional, technical, administrative, and lead work of more than average difficulty in research, design, planning, procurement, and implementation of technology solutions; recommends technology for meeting business needs; leads technology upgrade initiatives and collaborates with staff external to the immediate team as well as vendors. The position will focus on project management, budget planning, application administration, technology vendor management, or technology support, which plays a lead role in a team setting. Employees conduct technical research, analyze business process improvement options, and prepare reports and recommendations for consideration by management personnel.

Information System Management

Develops and/or modifies existing system documentation, user procedures and functional specifications; analyzes and resolves production system problems; supervises the development and modification of programs and production run documentation.

Coordinates system conversion; analyzes and resolves system problems; consults with users and technical and functional project team members on questions or problems.

Coordinates preparation and maintenance of disaster recovery plans for computer systems under Information and Technology operational control; coordinates and participates in testing and evaluation of current disaster recovery plans on an annual basis.

Analyze problems, determines solution, and supervises implementation of corrective action; consults with users, functional and technical project team members, and management personnel on technical questions.

Develops and manages departmental budget process.

Reviews data and makes strategic decisions based off business inputs.

Develops cost-benefit analyses and statements.

Performs business analysis and recommends purchases of new technology hardware, software, and peripherals.

Project Management

Manage all aspects of multiple related and unrelated projects through the complete project life cycle process, from project initiation to closeout, including continuous monitoring, control, and communications.

Assist the division manager with verifying that projects produce the required deliverables of quality within the specified constraints of time and cost and achieve the potential benefits defined in the business case.

Makes recommendations for improvements in project management methodologies and procedures in the Technology and Innovation Services department.

Customer Relationship Management

Participates in contract administration, project administration and third-party negotiations.

Coordinates special administrative projects or assists in managerial special projects.

Participates in evaluations of applications software products and works in close liaison with customers and other technical or functional teams.

Manage customer expectations with status meetings and other regular communications.

Manages customer portfolio of project/tasks/requests.

Personnel Management

Recruits, coordinates, assigns, supervises, and evaluates the work of subordinate employees Completes performance evaluations, training, and coaching employees, administers discipline, responds to grievances, and reviews leave requests.

Coordinates and conducts training programs.

Vendor Management

Coordinates, maintains, and renews service contracts, service agreements, application hosting fees, license fees and maintenance contracts on a wide range of technology solutions.

Employees oversee and participate in the design, implementation, and administration of commercial off the shelf software (COTS), custom software, and third party hosted SaaS solutions according to the business objectives.

Perform additional duties as assigned.

 

Ability to: plan, assign, coordinate, supervise, and review the work of others; prepare project specifications and requirements; conduct cost/benefit analyses; analyze manual and automated processes; design and implement computer systems, program/data conversions; establish efficient standards and procedures for systems; design and implement instructional programs for user and subordinate personnel; gather and analyze information for problem solving; develop and coordinate system tests and conversions; research, prepare and present findings in a professional manner; prepare procedures manuals; prepare organizational budgets; business intelligence; vendor negotiations; strategic planning; business intelligence tools (Power BI);effective verbal and written communication skills; establish and maintain positive working relationships with others.

Graduation from an accredited college or university with a bachelor’s degree in computer science, Business Management, or a related field and three (3) years of progressively responsible experience in computer programming, systems analysis, and/or computer systems design.

Possession of a valid Florida driver's license required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.