Protective Svcs Intake Screenr (#743010)
DEFINITIONUnder direction, receives and screens the severity of incoming reports of child and/or adult abuse, neglect and exploitation; dispatches Social Workers assigned to the Welfare Emergency Response Team; performs related duties as required.
CLASS CHARACTERISTICSThis class is characterized by the continuing responsibility for screening incoming calls concerning abuse, molestation and neglect of children and/or parents or other adults. Calls are generated from many outside sources and may require the emergency response by Social Workers and/or local law enforcement officials. This class is distinguished from other classes by its primary responsibility to support mandated emergency response services.
Examples of Duties
Knowledge, Skills & AbilitiesConsiderable knowledge of public contact and interviewing techniques; standard office procedures; record and file maintenance techniques.
Working knowledge of the socio-psychological aspects of marital conflict, child abuse and adolescent behavior and/or depending on assignment, aging, elder abuse and care of the elderly; emergency assessment and crisis intervention techniques; types and levels of severity of child/elder abuse; public assistance and social services provided by local governmental and community agencies. Ability to interview callers reporting abuse, neglect and exploitation; assess the urgency of such reports; calm angered, frightened and frustrated clients; dispatch Social Workers in response to emergency incidents; endure continual exposure to reports of child/elder abuse; make referrals to local and regional providers of social, medical and other specialized services; understand, apply and explain regulations and procedures; conduct file search; understand and carry out written and verbal direction; maintain inventory of supplies and equipment, logs of contacts and unit activity, as well as records and files on unit cases; make decisions and independent judgments; communicate effectively with people of diverse socio-economic backgrounds and temperaments; determine the appropriate course of action in emergency or stressful situations; understand program objectives in relation to departmental goals and procedures; organize and prioritize work assignments; maintain confidentiality of information; recognize and respect limit of authority and responsibility. Education and ExperienceSome experience which included responsibility for application and explanation of regulations and procedures and interviewing clients to elicit information needed to make assessment of situation, circumstance or need coupled with education, additional experience or training which demonstrates possession of and competency in requisite knowledge and abilities.
SPECIAL REQUIREMENTSPositions allocated to this class may require bilingual skills.
SUPPLEMENTAL INFORMATIONIndependent travel may be required.
Selectees for employment must as a condition of employment sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting. CLASS: 743010; |