Program Manager (#RM1153)
$46.69-$56.75 Hourly / $8,092.94-$9,837.02 Monthly / $97,115.33-$118,044.29 Yearly

Under general direction, performs complex administrative work in the management of a public assistance division; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

An employee in this class plans and directs a major division in income maintenance, staff services or social services, and supervises the work of administrative and technical staff who carry out program activities. An incumbent has responsibilities encompassing multiple programs and policy and decision-making authority with agency-wide impact. This class differs from Program Assistant II in that incumbents of the latter class perform technical or administrative supervisory work under direction and do not have overall responsibility for division management.

• Plans, organizes and directs the work of division staff; prioritizes and assigns work; analyzes staffing, work flow and procedures and adjusts as needed to maximize resource utilization.
• Conducts staff meetings; coordinates suggestions made by staff for revision or development of program activities; analyzes and interprets new policies and procedures to staff.
• Directs program appraisal activities to identify need for revision or development of program elements; analyzes program; develops procedures to increase program effectiveness.
• Meets with department director and deputy directors regarding program policies; participates in departmental committees to determine agency needs and develop policies and procedures, forms and training to meet needs.
• Maintains liaison with local and state agencies; may address public and private groups relative to public assistance programs; may participate in conferences or seminars.
• Reviews correspondence, reports and other material; prepares reports and correspondence; prepares budget and staffing.

Education: Graduation from a four-year college with major coursework in public or business administration, social sciences or related fields.

Experience: Three years either supervising a unit of staff engaged in determining eligibility or providing services in a public assistance department; or performing administrative duties equivalent to or higher than those performed at the level of Program Assistant I.

Substitution: Responsible experience performing duties which required considerable independence in compiling, organizing and evaluating reports may be substituted for education on a year-to-year basis.

Goals and objectives of a public assistance agency, management principles; theories of organizational structure and behavior; techniques of assessing work flow and output; techniques for gathering and analyzing information; budget and manpower management; principles of supervision; public speaking techniques of employee training; group dynamics.

Plan, direct and coordinate the activities of a division; perform complex, managerial duties; interpret and apply public assistance regulations; communicate effectively; establish and maintain effective working relationships with administrators and other employees; write clear, concise reports; analyze data and base recommendations on the analysis.