Patient Registration Clerk (#RH0200)
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$19.79-$24.06 Hourly / $3,430.35-$4,169.62 Monthly / $41,164.30-$50,035.47 Yearly

Under general supervision, obtains personal and financial information from patients or relatives; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

An employee in this class is responsible for obtaining information from persons seeking hospital or health services, which will establish their ability to pay for medical care and treatment. Personal information required for departmental records is also obtained.

• Asks questions of patients and/or their relatives; enters information into the hospital system; screens material for completeness and accuracy.
• Matches account numbers with financial codes; verifies insurance or Medic-Cal coverage; checks insurance I.D. cards and Medic-Cal labels; checks records for verification of Medic-Cal/Medicare coverage.
• Obtains signatures on appropriate forms; types I.D. cards and stamps patients’ records; posts or verifies information.
• Explains rules, regulations, policies and procedures pertaining to patient registration.
• Directs patients to appropriate office, clinic or treatment center for services; may maintain a system of clinic appointments.
• Operates standard office machines such as computer terminals, automatic copiers, calculators and microfiche readers.
• May act as lead worker; may check and review work of others; may train others as assigned.

Experience:  Two years of general office clerical work, one year of which must have been in gathering financial and personal information from patients and/or families in a doctor’s office, medical clinic, or acute care hospital.

Substitution:  One year of business training in an approved school or training program may be substituted for six months of general clerical experience.

Basic Medicare, Medic-Cal and private insurance eligibility requirements; basic layout of San Joaquin General Hospital and location of treatment centers and offices; public relations techniques; filing and record keeping systems used in registering patients; language mechanics.

Follow oral and written directions; read and understand job related material; establish and maintain effective working relationships with others; communicate effectively; work well under pressure; deal tactfully with individuals in stressful situations; match names and numbers; explain hospital policies, procedures and related regulations to the public, utilizing effective public and guest relations techniques; operate office equipment including computer terminals.