$37.18-$45.20 Hourly / $6,444.00-$7,835.00 Monthly / $77,324.00-$94,016.00 Yearly
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.
1. Issues Residential Parking Permits; accepts payments for parking citations, transit fare evasion citations and other transit-related citations in compliance with departmental policies and procedures; sales for transit or parking related products.
2. Receives and accounts for large amounts of cash, check, and credit card payments from the collection of fees and fines, calculates and provides accurate change, including balancing cash drawer and preparing daily cash reconciliation; processes checks and credit card or debit card payments. Issues receipts for payments received. Adjusts incorrectly processed transactions.
3. Interprets and explains existing administrative policies governing the activities of the assigned section to the general public and other City personnel.
4. Researches and reviews customer citation problems and/or citation protests, determines appropriate actions, and provides options to the customers; determines eligibility and processes contracts for Project 20 and other applicable programs. Determines validity of protests for citations issued as submitted in written requests.
5. Disseminates information and responds to routine and non-routine inquiries by communicating effectively, in written and oral form, with the public; responds to a variety of complex inquiries via telephone and in-person. Resolves more difficult customers and/or issues. Schedules customers for Administrative Hearings. Presents and provide recommendations for unresolved issues to supervisor or manager.
6. Reviews and checks customer account history and documents for completeness, accuracy and eligibility; performs data entry to update customer account history in the computer database; enters appropriate notations in customer file.
7. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, fax machines, credit card machines, cashiering machines, counterfeit bill machines, document shredders, printers, phone system and reporting equipment.
8. Files, maintains, and retrieves electronic and paper documents, records and correspondence in accordance with established records retention procedures.
9. Provides lead direction and training to other staff, as needed; may assist other staff in dealing with more difficult customers or issues; makes recommendations to supervisors or managers regarding staffing issues.
10. Prepares written correspondence such as letters, memos, emails and reports for internal and external customers, as required; prepares summary reports for managers.
11. Retrieves and returns lost and found items to verified owner; explains lost and found policies with customers; verifies customer’s identity.
12. Performs related duties and responsibilities as assigned.
Knowledge of: cash handling methods; counterfeit identification and balancing procedures; policies and procedures related to the processing of Residential Parking Permits and Citations.
Skill in: performing advanced computer operations including word processing, spreadsheet operations, and heavy data entry; receiving, and responding to emails.
Ability to: perform basic math computations quickly and accurately to process payments and provide accurate change; resolve routine to difficult issues related to permits and citations; research issues when necessary and provide viable options; communicate orally in a clear, concise, and effective manner with internal and external customers in person and by telephone; prepare basic letters, reports, memos, emails, and other correspondence in a clear, concise and effective manner; read and comprehend written material; interact effectively with a diverse population and staff; use various approaches to develop and maintain friendly and cooperative relationships with internal and external customers; take direction, work cooperatively, and deal with hostile and angry customers; and train and provide lead direction to subordinate staff.