City and County of San Francisco

Transit Manager II (#9141)

$59.95-$72.85 Hourly / $10,391.00-$12,627.00 Monthly / $124,696.00-$151,528.00 Yearly


Definition

Under general administrative direction, the Transit Manager II manages a variety of transit service activities in the San Francisco Municipal Transportation Agency (SFMTA) including central control, service management, training, scheduling and special projects and performs related duties as required.

Nature of work: Due to the regular schedule and demand of the job, some assignments may require incumbents to work rotating shifts, evenings, holidays and weekends and may be assigned to be on standby status.

Distinguishing Features

Employees in this class are managers who are expected to be able to work and lead various functional work unit(s) or division(s). Incumbents in this class direct/manage Transit Manager I and staff in daily operations and service delivery.  

The Transit Manager II is distinguished from Transit Manager I in that the Transit Manager II has complete management responsibility over functional work unit(s) or division(s).

Examples of Important and Essential Duties

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

The Transit Manager II may be assigned to central control, service management, training, scheduling or may be assigned to special project(s) or other tasks not specifically listed  below provided that the assignment is consistent with the level of responsibility of Transit Manager II.

1) Manages the overall division operation by planning, prioritizing, and directing the functions and activities to achieve desired goals of the Agency.  Develops and implements procedures and policies to ensure the delivery of transit service is safe and reliable.  Identifies problem areas and develops comprehensive solutions.  Instructs personnel of rules and procedures through Transit Manager I and/or supervisors. Evaluates staff work performance and recommends areas of improvement. Monitors and evaluates overall performance of the operation.  Emphasizes safety in the work place.

2) Administers discipline, re-trains, counsels, investigates, and conducts Skelly/grievance meetings.

3) Prepares, reviews, evaluates and approves a variety of reports, correspondence, and instructions utilizing various computer software programs.  Reviews passenger service reports and identifies appropriate course of action.

4) Responds to accidents/incidents; conducts fact-finding interviews/investigations.  Recommends the appropriate discipline based on fact-finding results.  Investigates incidents which may include reviewing, recording and reporting.

5) Conducts/directs inspections of records, materials, stations and equipment/vehicles in order to ensure compliance to departmental policies and regulations.

6) Serves as a Liaison for the SFMTA.  Participates in public relations activities and provides information to internal divisions, other city departments, community groups, and the general public as needed.

7) Leads meetings and coordinates with other management staff and keeps staff informed of activities and events that may have an impact on transit operations.  This includes coordinating the flow of information between shifts and other divisions/sections/units.

8) Manages the development of goals and objectives for a specific work group including workforce planning.

9)  Responds to and coordinates emergency situations; directs responses and deploys appropriate and adequate staffing in emergencies, accidents or service delays.  This includes calling for a specific set of actions in order to restore and/or re-route service.

10) Advises, counsels, and resolves personnel issues. 

11) Provides input to the budget process.

12) Other duties as assigned.

Knowledge, Skills and Abilities

Requires comprehensive knowledge of: transit routes and lines and equipment; operational differences between various transit modes; line control methods and procedures; scheduling, route planning, dispatching, and special event operations planning; operating policies, rules and procedures including procedures for emergencies, special event and communications; applicable Federal and state laws, rules and regulations which govern mass transportation or transit systems, training and certifying employees; modern management techniques.

Requires considerable ability to:
- Coordinate a variety of activities relating to transit operations.
- Effectively communicate orally and in writing in a clear and understandable manner.
- Establish and maintain effective working relationships with supervisors, managers, employees, union representatives, members of the public.
- Set priorities, coordinate, and schedule tasks in a logical manner to maximize staff/resources and increase   efficiency; anticipate problems and be proactive rather than be reactive.
- Analyze data and prepare reports.
- Identify problems and their causes and generate innovative solutions to problems.
- Use sound judgment in making decisions.
- Assess capabilities and skills of staff in order to optimize the utilization of personnel.
- Coordinate and delegate work.
- Direct staff and give appropriate and timely feedback to staff conveying critical or constructive criticism.
- Adapt to changing circumstances and formulate an impartial, fair and objective response.
- Propose solutions and/or plans of action to deal with identified issues.
- Be proactive rather than reactive to problems.
- Analyze quantitative and qualitative data, and draw reasonable inferences as to the relative importance of the information contained in raw data.
- Break complex problems into components that are amenable to analysis.
- Mediate, persuade, and compromise effectively.
- Utilize various computer applications to prepare reports, manage workforce, and communicate effectively with internal and external customers.

- Adapt to changing circumstances and remain impartial, fair and objective.

Experience and Training

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class.  Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1) Six (6) years of full-time experience at a mass transit agency in a supervisory or management capacity; AND
2) Possession of a bachelor’s degree from an accredited college or university; AND
3) Possession of a valid, unrestricted, Class C Driver License; AND
4) The ability to utilize computer applications related to the work of the assigned unit (to be tested at the time of appointment and/or during the probationary period).

Substitution: 

1.  Four (4) additional years of supervisory experience at a mass transit agency with duties directly related to transit operations beyond the minimum qualifications and an Associate’s Degree may be substituted for the educational requirement; or

2.  Two (2) additional years of management experience at a mass transit agency with duties directly related to transit operations beyond the minimum qualifications and an Associate’s Degree may  be substituted for the required education.

Notes: 
1.  Some positions may require the ability to transport work-related materials and equipment weighing up to fifty (50) pounds.
2.  Some positions may require the ability to design and implement specialized training and development programs using modern transit training methods and procedures.

Notes

PROMOTIVE LINES
From:  9139 Transit Supervisor, 9140 Transit Manager I, 9160 Transit Operations Specialist

Origination Date:  5/4/1981

Amended:  09/09/2010, 02/16/2012, 11/14/2014

Reason for Amendment: To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 9141; EST: 5/4/1981; REV: 11/14/2014;