City and County of San Francisco

Under general supervision, the Transit Supervisor, as the first-line supervisor,  supervises, directs, reviews, plans and evaluates the work of subordinate personnel engaged in a variety of transit service activities at the San Francisco Municipal Transportation Agency (SFMTA).

Positions allocated to the Transit Supervisor job code function at the level of a first-line supervisor. Assignments in this broad job code include but are not limited to: transit operator supervision, training and field monitoring, adjustment and control of schedule adherence, schedule preparation and modification, and divisional assignments in training, dispatching and communications. Positions in this job code are distinguished from the 9140 Transit Manager I in that the latter has responsibility for management functions and 9160 Transportation Operations Specialist in that the latter may provide direction and supervision in other service areas including train control, bus dispatching, central communications, traffic signal operations, public information, parking enforcement, and field operations; develops and administers training programs for Transit Management Center (TMC) and Field Operations staff.

Most positions in this job code supervise employees in Transit Operator and/or Station Agent job codes.

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.  

1. Supervises the activities of transit personnel; ensures that the department rules, policies and procedures are followed by subordinate personnel.  

2. Maintains transit services by coordinating schedule adjustment and operator activities with central control and other transit supervisors; investigates service problems on assigned lines and at MUNI metro stations; takes corrective actions; and ensures proper coverage at subway stations.  

3. Prepares and/or modifies transit service schedules; analyzes traffic and passenger data to identify schedule problems and reports the information to appropriate personnel, and uses computer hardware and software in the performance of duties.  

4. Instructs, advises and evaluates subordinate personnel in the field or classroom on the safe, efficient operation of revenue and non-revenue equipment and operating rules, procedures and policies; identifies and recommends retraining needs and conducts retraining; assigns and evaluates line trainers; and designs curriculum for instruction.   

5. Prepares different reports such as schedule adherence reports, accident/incident/violation reports and instructional plans using computer applications; reviews reports to ensure that the information is complete and accurate.  

6. Coordinates and initiates responses by appropriate personnel and transit services; maintains communications among field staff, responds to silent alarms and emergencies; dispatches police, medical units and/or support personnel.  

7. Interacts with members of the public and other agency representatives on various matters; listens to customer complaints and takes appropriate courses of action; and directs traffic as needed. Serves as Good-Will-Ambassador for the SFMTA.  

8. Uses different computer applications to prepare correspondence, and reports; monitors service and researches information; utilizes specialized computer applications such as Trapeze, DriveCam, NEXTBUS, and TransitSafe.  

9. Performs related duties and responsibilities as assigned.

Knowledge of: transit lines, line management techniques, schedules and equipment necessary to coordinate and maintain safe and effective transit operations; traffic patterns and their impact on transit corridors necessary to effectively reroute and reschedule transit equipment; emergency procedures necessary to quickly and safely assist passengers, the public and transit personnel in emergency situations; and radio communication terminology necessary to expediently and effectively handle emergency situations.

Ability to: effectively schedule, coordinate, monitor, evaluate and train subordinate personnel; provide leadership and issue orders; effectively interact with the public, peers,  transit personnel and representatives of other agencies in a courteous and effective manner using discretion and sound judgment even in difficult and stressful situations;  analyze quantitative and qualitative data and draw reasonable inferences as to the relative importance of the information; assess the relative impact of various solutions to a problem; break complex problems into components;    communicate verbally in a clear, concise and effective manner with subordinates, peers, superiors and members of the public; provide instruction, information and direction especially in emergency situations to members of the public and transit personnel; prepare reports and memoranda in a clear, understandable, and concise manner; prepare materials for instruction; comprehend written materials; use different computer programs/applications to prepare schedules, input data, dispatch personnel and/or vehicles, monitor transit activities, and prepare payroll; and lift /transport work-related materials and/or operate equipment weighing up to 50 pounds.

Experience

 Five (5) years of full-time verifiable experience with a large public transit system performing duties equivalent to one or more of the following classifications with the SFMTA: 9122 Transit Information Clerk, 9124 Senior Transit Information Clerk, 9126 Transit Traffic Checker, 9128 Senior Transit Traffic Checker, 9131 Station Agent, 9132 Transit Fare Inspector, 8121 Transit Fare Inspector Supervisor/Investigator or 9163 Transit Operator; AND  

Ability to utilize software applications related to the work of the assigned unit (to be tested at the time of appointment and/or during the probationary period).

Training

None 

Possession of a valid, unrestricted, Class C Driver License.  

Notes  

Some positions at SFMTA Training Division require obtaining and maintaining a Commercial Class B driver license with appropriate endorsements as required by the DMV and no restrictions that prohibit operation of a SFMTA public transit vehicle and Verification of Transit Training (VTT).  

Some positions at Transit Services require obtaining and maintaining a Commercial Class B driver license with appropriate endorsements as required by the DMV and no restrictions that prohibit operation of a SFMTA public transit vehicle.  

Employees must maintain the requirements for the position during the course of employment.  

Some positions may require possession of a valid DMV Medical Examiner’s Certificate as a condition of assignment to such position(s).

Nature of work: requires incumbents to work rotating shifts, holidays, nights, and weekends; to work outdoors in all weather conditions; and to use computer applications; stand and/or sit for prolonged periods of time; and may require the performance of different physical activities such as lifting /transporting/operating work-related materials and equipment weighing up to 50 pounds; pulling poles, manually setting track switches on surface streets and cranking switches in the subway, resetting retrievers to return disabled transit vehicles to service and assisting in the movement of disabled vehicles when required.

Amended Date:    12/21/04; 05/25/2016; 06/08/2018

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.