City and County of San Francisco

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.

2. Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials (i.e., rack cards, brochures, gallery guides, etc.).

3. Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.

4. May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.

5. Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.

6. Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.

7. Performs other duties as assigned.

Knowledge of: general techniques and practices for public safety, preventing loss or damage to museum exhibits and facilities; general practices relating to the oversight of security operations; legal arrest requirements; first aid; CPR; emergency response plans; access control; surveillance systems; fire systems monitoring; use of fire extinguishers; initial hazardous materials incident response; electronic alarm systems; communication equipment and emergency evacuation plans.

Ability to: plan, schedule, train, assign, motivate and monitor the activities of subordinate personnel; enforce rules and regulations governing conduct of the public; deal tactfully and appropriately with the general public and staff; effectively convey information and instructions to subordinates, museum personnel and the general public in person or over the radio, including during emergencies; prepare concise and accurate; and use various software programs and operate computerized security surveillance and fire detection systems.

Possession of a current California Security Guard Registration Card; AND

Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); OR

Two (2) years of verifiable experience supervising security guards

Special Conditions: 
Some positions may require the following:
- Possession of a current California Firearms Permit (which includes completion of course P.C. 832 "Arrest and Firearms")
- Possession of a valid Class C or III driver license

Note:
Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.