City and County of San Francisco

Under direction, plans, directs, and participates in the administration of the San Francisco Municipal Transportation Agency (SFMTA) Hearing Section and supervises clerks and 8167 Administrative Hearing Examiners that conduct administrative hearings on behalf of the SFMTA.  These administrative hearings include, but are not limited to, contested: (1) parking citations, towed and booted vehicles; (2) transit violation citations; (3) Safe Paths of Travel (SPOT) citations; and (4) citations issued to (or administrative actions brought against) taxi permit holders or individuals/entities operating without a permit.  Hearings are also conducted for ADA (Americans with Disabilities Act) complaints made against Muni Transit Operators.  All hearings are conducted in accordance with the California Vehicle and Public Utilities Codes and the San Francisco Municipal Codes, including the Transportation and Administrative Codes.  The Administrative Hearing Supervisor additionally serves as an alternate Examiner and conducts administrative hearings as needed; responds to inquiries from the public; acts as the department representative in defusing hostile or difficult customers and situations; represents the department in meetings; serves as technical advisor on all issues and problems related to administrative hearings and performs related duties as required.

The Administrative Hearing Supervisor is distinguished from 8167 Administrative Hearing Examiner by the increased responsibility of the management and supervision of the Section and coordination of Section activities.

The Administrative Hearing Supervisor supervises a group of Administrative Hearing Examiners as well as clerical support positions.

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Plans, administers, directs and evaluates the work of the SFMTA Hearing Section including clerical support and Administrative Hearing Examiners that conduct administrative hearings.

2. Prepares and monitors caseload documentation and schedules; reviews Administrative Hearing Examiners’ case documentation, management of each Administrative Hearing Examiner's caseload, and tracking of Section activities.

3. Reviews appeals requested by customers; reviews and approves appeal documentation.

4. Reviews and approves refunds and waivers given as a result of an Administrative Hearing Examiner decision. This includes conducting periodic audits of accounts in conjunction with the Controllers Office.

5. Monitors administrative hearing statistics and other data.  This includes monitoring hearings and decisions for quality control.

6. Prepares periodic activity and status reports and may prepare press releases relating to administrative hearing matters.

7. Reviews and evaluates case decisions to ensure adherence to applicable ordinances, regulations, legal standards and departmental guidelines.

8. Conducts administrative hearings for specialized cases such as governmental or foreign consulate cases and assists Administrative Hearing Examiners as necessary.  This also includes serving as an alternate Examiner and conducting administrative hearings as needed.

9. Develops and conducts training programs for Administrative Hearing Examiners; coaches Examiners.  This includes assisting in formulating and implementing policies and procedures regarding the administrative hearing process and in the development of training information and manuals.

10. Researches and responds to legal inquiries and complaints from the general public and/or customers.  This includes acting as the department representative in defusing hostile or difficult customers and situations.

11. Serves as liaison to the various City, County & State agencies and to the City Attorney's Office, the Police Department Superior Court, DMV, advocacy groups and others in administrative hearings and related matters.

12. Drafts Performance Plans and conducts Performance Reviews for staff as directed by the Manager.

13. Assigns schedules and enters payroll data for Administrative Hearing Examiners to ensure that the Section is staffed appropriately, as well as assigns staff, as necessary to fill voids in schedules.  Ensures that employees are paid appropriately by approving and entering payroll data and tracking hours worked.

Knowledge of: Various codes, procedures and guidelines relevant to administrative hearings and violations, including the California Vehicle Code, California Public Utilities Code, San Francisco Transportation Code, San Francisco Administrative Code and other relevant ordinances.

Skill to: Organize and supervise the work of a group of professional Administrative Hearing Examiners and clerical staff; coordinate the activities of the Section; identify, gather, review and analyze information from a variety of sources to reach a decision.

Ability to: Use a computer database, spreadsheet, word processing and other job-related computer programs including, but not limited to, ETIMS, Access, Microsoft Office, DMV, AutoReturn/IMS tow slip viewer or other programs for the adjudication of citations, tows, boots or other administrative matters; use good judgment when communicating sensitive or controversial information to the public, the media, governmental agencies, and others; make expert decisions on policy and legal matters; work with a great deal of independence; make decisions and act on behalf of the Section Manager when called upon in his/her absence; both conduct administrative hearings and to train staff to conduct these hearings; plan and organize hearings, interpret and apply laws, codes and procedures relevant to the hearing, make hearing decisions by applying facts to relevant laws; clearly express ideas, findings and other information to a broad range of audiences; maintain a professional demeanor in stressful situations; prepare clear, concise written hearing decisions and other correspondence and reports; interact tactfully, courteously and professionally and to establish and maintain cooperative working relations with coworkers, representatives of other agencies and members of the public from a wide variety of cultural and socioeconomic backgrounds; work under stressful conditions, effectively act as the department representative in defusing hostile situations and abusive claimants and to resolve disputes in a courteous manner; and organize assignments to ensure maximum productivity and timely completion of all work activities under strict deadlines.

Baccalaureate degree from an accredited college or university; AND

Six years of verifiable full-time experience in conducting mediations, arbitrations, or administrative hearings.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.