City and County of San Francisco

Under general direction, supervises transit fare enforcement, inspections, citations and related activities under the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) Unit.  Essential functions of this class include but are not limited to: investigating alleged violations of fare policy rules & regulations, civil and administrative codes, and other provisions under the jurisdiction of SFMTA; studying the efficiency of the POP Unit through field audits, meetings, surveys and other fact gathering techniques; analyzing fare inspection data and reviewing trends; planning the activities of Transit Fare Inspectors assigned to the enforcement of SFMTA fare policies; communicating orally with members of the public, agency personnel and with representatives from other departments; supervising Transit Fare Inspectors in the field; utilizing computer programs and software for drafting reports for management related to the performance of the POP Unit as well as making recommendations on disciplinary actions of POP employees to Human Resources; and acting as a liaison with other divisions to resolve issues. Performs other related duties as required. 

Special Requirements: The work of job code 8121  requires standing and walking for long periods of time on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending; wearing attire as specified by SFMTA; working in inclement weather; face-to-face contact and communication with the public who are sometimes hostile and use rude language.  Employees may be required to work varying hours and/or shifts, including weekends, evenings and holidays.  Requires use of computer software applications such as Microsoft Word, Excel, PowerPoint, and Outlook.

Incumbents are distinguished from class 9132 Transit Fare Inspector by their higher level of responsibilities and decision-making. Positions in this job code are responsible for performing investigative work both independently and as a member of an investigative or security unit for SFMTA, and/or supervising the enforcement of SFMTA rules and fare policies. Positions in this job code are under the supervision of the Director of SFMTA Security and/or the Proof of Payment Program Manager.

Positions in this job code may supervise Transit Fare Inspectors and other security personnel.

According to the Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Investigates alleged violations of fare policy rules and regulations, civil and administrative codes, and other provisions under the jurisdiction of the SFMTA, to aid in successful enforcement of these rules and regulations.

2. Studies Proof of Payment (POP) efficiency through field audits, meetings, surveys and other fact-gathering techniques in order to safeguard and ensure that the POP Unit functions effectively.  Ensures that SFMTA revenue is not being lost due to negligence.

3. Analyzes fare inspection data and reviews trends using spreadsheets and other computer programs in order to make recommendations to management. Enters data into spreadsheets and other applications, as well as retrieving the data when necessary. This data includes information on rates of enforcement/evasions, achievement of department goals, etc.

4. Plans the activities of Transit Fare Inspectors assigned to the enforcement of SFMTA fare policies in order to ensure compliance with fare policies and procedures and to maintain integrity of the POP Unit. Keeps records on personnel performance, attendance as well as conducts training.

5. Communicates orally with members of the public, agency personnel and with representatives from other departments. Resolves fare disputes with patrons, explaining SFMTA fare policies and providing other information requested by patrons. Successfully resolves issues with POP staff, resolves problems related to fare issues with patrons; testifies in court and presents information at Skelly hearings.

6. Supervises Transit Fare Inspectors in the field. Participates in POP activities which include writing tickets, appearing in court and enforcing SFMTA policies to ensure the POP Unit is operating efficiently and revenue is not being lost.

7. Drafts reports for management related to the performance of the POP Unit as well as makes recommendations on disciplinary actions of POP employees to Human Resources. Sends correspondence to the union and writes memos on recommendations for possible policy changes. Drafts operation plans on special events.

8. Assigns schedules for Transit Fare Inspectors to ensure the shifts are staffed appropriately, as well as assigns overtime to fill voids in shifts. Ensures that employees are paid appropriately by entering payroll data and tracking hours worked.

9. Acts as a liaison with other divisions to resolve issues that may require coordination and communication. This includes working with the SFPD, the Department of Parking and Traffic, the Courts, etc. to resolve issues.

Ability to: analyze information and determine the facts involved or the sequence of events in order to uncover information or to substantiate or negate allegations; investigate claims made by the public about  9132 Transit Fare Inspectors violating rules, harassment claims by employees and other potential administrative violations made by employees; question individuals; compile a thorough body of information to present at Skelly hearings and other administrative hearings; systematically set about a course of  thought or action to achieve a specific goal regarding POP activities; organize the varied elements of an assignment or situation into a logical sequence, based on a planned, organized course of thought or action; develop operation plans in order to achieve objectives or goals; supervise the work of subordinates as assigned;  act calmly, effectively, and quickly in emergency situations; motivate employees and be fair and decisive when dealing with subordinates; speak clearly, concisely, and in an easily understandable manner, for the purpose of obtaining or exchanging information; use appropriate language and terminology when needed including technical terms; articulate SFMTA policies and regulations to individuals and adapt one’s speaking behavior to make persons feel at ease; learn to communicate by two-way radio and/or other communications and electronic equipment; listen with comprehension; generate memos, reports studies, letters, or other documents relating to a specific assignment; use appropriate grammar, spelling, and punctuation; write clearly and concisely; use appropriate terminology when referring to technical matters; preparing spreadsheets and various documents utilizing Microsoft Word, Excel, PowerPoint, Outlook etc.; possess a valid driver license; operate a vehicle with in the laws and regulations defined in the California Vehicle Code.

Skill to: identify a problem or issue by looking at seemingly unrelated incidents, and bring to a conclusion specific situations in compliance with stated guidelines or agency directives in a timely, just and unbiased manner;  make decisions based on fare inspection data reports, spreadsheets and other adhoc reporting; assess the relative impact of various solutions to a problem; use independent judgment  on routine matters; and interact courteously and effectively with a variety of people for the purpose of gathering and/or assimilating information; respond to verbal cues when interacting with others;  interact courteously and effectively with  SFMTA employees, co-workers, other City & County employees, the general public, and representatives from other agencies.

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.
 
1. Three years of full-time verifiable experience in the enforcement of transit fare collection and/or municipal laws/ordinances in the public sector, involving extensive public contact at a level equivalent to class 9132 Transit Fare Inspector at the San Francisco Municipal Transportation Agency (SFMTA); and

2. Possession of a High School Diploma, GED or California High School Proficiency Certificate; and

3. Possession of a valid driver license; and

4. Basic proficiency in computer applications, e.g. Microsoft Word and Excel.

Possession of a valid driver license.

PROMOTIVE LINES: FROM 9132 TRANSIT FARE INSPECTOR
AMENDED DATE:   1/11/13; 10/09/14  

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.