City and County of San Francisco

Under direction, provides basic support to City departmental public affairs sections and directs various aspects of public information and public participation in projects and activities throughout the City.

Supervises subordinate staff.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Directs and coordinates citizen participation and public information activities related to agency projects.

2. Develops and distributes public information materials, including audio visual materials, brochures, and reports; ensures timely dissemination of information to the public and maximum citizen participation and involvement throughout the various stages of projects from inception to completion; reviews technical reports and correspondence to assess public impact and prepares responses to public inquiries and complaints; maintains records and files to meet all government agency requirements.

3. Develops and maintains an effective communication system designed to solicit citizen attitudes and needs for the purpose of planning and resolution.

4. Provides staff assistance to committees or groups, including advisory committees set up to guide the direction of various new projects.

5. Recommends specific programs and activities to facilitate the goals and objectives of developing and maintaining citizen participation in agency activities.

6. Represents the agency before other City officials, including the Mayor and the Board of Supervisors, community groups and leaders, State and Federal officials, on matters pertaining to citizen involvement in projects and programs.

7. Oversees the section's budget.

8. Prepares, coordinates and conducts community meeting to disseminate information to participants regarding department projects and activities.

9. Plans and directs tours of department facilities.

Knowledge of: the methods and procedures to coordinate citizen involvement; federal, state and local laws and regulations; methods and procedures relating to disseminating information via print, electronic, social, and other media.

Ability and Skill to: organize the development and implementation of plans; meet timelines for projects; analyze and interpret data; deal tactfully, persuasively and effectively to achieve positive results with stakeholders; supervise professional staff; oral communication: active listening and giving clear, concise verbal presentations of ideas and facts before various commissions, boards and groups; written communication: writing reports, notices and minutes; oral and written interpretation of projects.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a Bachelor's degree from an accredited college or university.

Experience:
Three (3) years experience directing or coordinating community engagement, legislative affairs or public affairs programs.

License and Certification:

Substitution:
Additional experience as described above may be substituted for the education requirement on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Possession of a Master’s degree in public administration, public relations, political science, business, or journalism may be substituted for one (1) year of the required experience.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.