City and County of San Francisco

According to Civil Service commission Rule 9, the duties specified below are representative of the range of duties assigned to this job code, and are not intended to be an inclusive list.

1. Plans, directs and supervises the work of the Collection Section; assigns and reviews the work of subordinates engaged in revenue collections and the negotiation of reimbursement agreements; monitors and evaluates performance of staff; assists with problems and recommends methods to increase efficiency of collection efforts.

2. Trains employees in collection techniques, evaluation of information obtained and financial procedures; interprets policies and legal requirements.

3. Makes continuous reviews of all accounts; screens past-due bills and directs the preparation and mailing of delinquent notices and collection letters; personally initiates actions to enforce payment of delinquent bills.

4. Meets and corresponds with clients in explaining collection rules, regulations and procedures and in answering complaints on services and billing matters, recommends settlement and/or further action required for all delinquent accounts.

5. Maintains liaison and coordinates work with the City Attorney, District Attorney, and Federal and State representatives; reviews changes in laws and regulations affecting collections; may personally handle difficult cases, negotiate difficult repayment agreements and represent the department in small claims court; reviews uncollectable accounts to determine the proper course of action.

6. Directs the preparation and review of a variety of reports and statistical data and information pertaining to collection activities.

7. May inspect the operation of billing and collection functions; directs the application and processing of all funds collected.

8. May process credit applications with recommendations of approval or disapproval.

9. Performs related duties and responsibilities as assigned.

Knowledge of: The laws, rules and regulations governing the collection of delinquent accounts; the methods and techniques used in collection work; the development and maintenance of billing systems and records; office and business management techniques and procedures.

Ability to: Plan, direct and supervise the work of others, deal effectively and tactfully with the general public, exercise sound judgement in evaluating situations and making decisions, interpret the legal requirements involved in collection work, prepare clear and concise reports' and correspondence.

1. Three years (1 year=2000 hours) of verifiable experience supervising employees engaged in the collection of accounts, including the collection of delinquent accounts as a major function; OR

2. A. Possession of a baccalaureate degree from an accredited college or university with major coursework in Business Administration or Accounting AND

B. One year of verifiable experience supervising employees engaged in the collection of accounts, including the collection of delinquent accounts as a major function; OR

3. Four years of experience in class 4306 Collections Officer* OR

4. Two years of experience in class 4308 senior Collections Officer; OR

5. Six months' experience in class 4366 Collections Supervisor; OR *

SUBSTITUTION: Possession of a baccalaureate degree from an accredited college or university with major coursework in Business Administration or Accounting may be substituted for up to one year of experience as a 4306 Collections Officer. 

Special Requirements: Essential duties require the following physical skills and work environment; ability to work in a standard office environment, which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; interact with and obtain information from hostile individuals.