City and County of San Francisco

Under direction, is responsible for the overall operation of the County’s Veterans Services Office and coordinates veterans’ services throughout the county.

Class 4233 Veterans Claims Representative Supervisor is distinguished from 4232 Veterans Claims Representative in that the prior functions as a supervisor.

Supervises 4232 Veterans Claims Representatives and other subordinate technical and clerical staff.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises subordinate staff of the County’s Veterans Services Office in the performance of advising and assisting veterans and their dependents with obtaining rights, benefits, and services.

2. Develops and administers program budgets, prepares budget requests and forecasts, and monitors and approves expenditures.

3. Provides the public and veterans and their dependents with information concerning veterans’ benefits and programs related to education, disability pensions, employment, loans, life insurance, hospitalization, and burial entitlements and assists clients in completing and submitting appropriate applications and evidence for benefits.

4. Reviews, analyzes, interprets and reports on program data.

5. Advises veterans and/or their dependents on rights and benefits conferred by federal, state, and local legislation.

6. Reviews, analyzes, interprets regulations and proposed legislation related to established and new programs/benefits and disseminates information to staff.

7. Conducts assessments of veterans and their dependents needs on complex cases to determine and initiate appropriate service plans.

8. Makes referrals to state, federal, and community-based programs for complex cases.

9. Interprets and advises clients with complex cases of applicable federal, state, and local laws and regulations.

10. Oversees the program’s outreach and services to homeless veterans and veterans with disabilities at off-site locations.

11. Maintains benefit projections of county recipients of federal and state veterans’ programs and estimate annual receipts into the county from all federal and state agencies in relation to veterans’ programs.

12. Liaises between executive management, veterans’ organizations (at county, district and state levels), staff, and volunteers; provides information regarding department (federal and state) programs and services, and performs field informational and claim visits to clients.

13. Coordinates with Agency’s public information officer and veterans advocate groups for the purpose of responding to the media concerning current rules, regulations, changes and trends in the veterans’ benefit domain.

Knowledge of: Veteran’s program and benefits guidelines and processes; US Department of Veterans Affairs (VA) claim process; claims and appeals practices and procedures; provisions of Federal, State and local legislation, rules or regulations relating to all veterans entitlement programs; Code of Federal Regulations and Veteran Benefits Manual, and the types of benefits available to veterans; interviewing techniques; outreach and community development skills; conducting research and gathering data; computer proficiency.

Ability and Skill to: Interpret laws, rules and regulations concerning the rights and benefits of veterans and their dependents, and counsel clients accordingly; communicate effectively with others; work with a diverse population.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Five (5) years of experience working in a federal, state, county, non-profit, or similar environment directly assisting veterans identify and obtain benefits, and/or making referrals to obtain benefits.

License and Certification:

Accreditation by the California Department of Veterans Affairs (pursuant to Title 38, code of Federal Regulations, 14.629.)

Substitution:

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES
From: 4232 Veterans Claims Representative

ORIGINATION DATE: 05/21/2018

BUSINESS UNITS: COMMN

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.