City and County of San Francisco

Under general supervision, supervises, assigns, reviews and participates in the work of a unit responsible for a variety of specialized duties in the assigned public assistance program including Fraud Early Detection (F.R.E.D.) Appeals, Overpayment, Performance Measurement, and Training programs; performs a variety of technical tasks relative to the assigned area of responsibility.

This is a first-line supervisory class that assumes responsibility for and participates in the work of a unit responsible for a variety of specialized duties in the assigned support program. The 2915 Program Specialist Supervisor is distinguished from the 2914 Social Work Supervisor in that the 2915 class is responsible for the supervision of a support program including Fraud Early Detection (F.R.E.D.), Appeals, Overpayment, Performance Measurement, and Training, while the 2914 Social Work Supervisor is responsible for supervising a unit performing social work activities in Adult Services and Family and Children Services. Additionally, the 2915 class is distinguished from the 2944 Protective Services Supervisor code in that the 2944 class is responsible for the supervision of a unit performing protective service activities in the Family and Children Services program or the Adult Services program.

The 2915 Program Specialist Supervisor is responsible for supervising Program Specialists and clerical support staff in a unit performing specialized duties in a public assistance support program.

According to Civil Service Commission Rule 109, the duties specified below are representative of the duties assigned to this class and are not intended to be an inclusive list.

1. Plan, prioritize, assign, supervise and review the work of a unit.

2. Participate in the selection of unit staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures as needed.

3. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing services; implement policies and procedures.

4. Prepare various reports on unit operations and activities.

5. Investigate complaints and recommend corrective action as necessary to resolve complaints.

6. Review and evaluate staff work to ensure program compliance with applicable polices and procedures.

7. Answer questions and provide information regarding public assistance programs, qualification standards, policies and procedures to applicants and staff.

8. Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse.

9. Describe and give information regarding public assistance programs, qualification standards, policies and procedures to applicants and staff.

10. Oversee the review of reports related to assigned program; review problems and provide recommendations of corrective action on discrepancies.

11. Compose and prepare correspondence to applicants, references, and state agencies; gather statistical data and prepare reports as required.

12. Perform related duties as required.

Knowledge of: principles of supervision, training and performance evaluation; departmental programs, policies, procedures and terminology; procedures, methods and techniques used in the assigned program; interviewing and investigating skills and techniques; office procedures, equipment and methods; principles and procedures of record keeping and reporting; principles and practices of caseload management.

 Ability and Skill to: supervise, organize, and review the work of technical and clerical personnel; select, supervise, train and evaluate staff; perform the full scope of the duties assigned to the unit; interpret and apply federal, state, local, and departmental policies, procedures laws and regulations; prepare clear and concise reports; audit records to determine accuracy of staff; accurately gather, record and evaluate data; analyze and interpret information and adopt effective courses of action; operate standard office machines and computer equipment; effectively communicate with and elicit information from clients in difficult situations; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work.

Two (2) years of verifiable experience as an eligibility worker supervisor, employment services supervisor or program specialist in a county or state administered welfare program.  Experience must be equivalent to 24 months of full-time work performed by 2907 Eligibility Worker, 2913 Program Specialist, or 9705 Employment and Training Specialist III in the City and County of San Francisco.  OR:

Two (2) years of verifiable experience as a professional investigator in a county or state agency.  Experience should be equivalent to 24 months of full-time work performed by such classes as 8124 Investigator, Office of Citizen Complaints, 8142 Public Defender's Investigator, or 8146 District attorney's Investigator in the City and County of San Francisco.  OR:

Education: 
Baccalaureate degree from an accredited college or university in Social Work or Counseling, Business Administration, Behavioral Science or a closely related field and one (1) year of verifiable experience stated under minimum qualifications #1or #2.

 

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.