City and County of San Francisco

Under the immediate supervision of the Benefits Analyst and/or division manager, the 1211 S.F.U.S.D. Benefits Technician performs specialized technical and clerical duties relevant to the implementation and maintenance of San Francisco Unified School District employees' health and welfare benefits and retirement plans.  The essential job functions include: processing forms for the District employees' health, dental, vision, disability, state disability, and the different retirement plans; compiling statistical data, reports and databases; reconciling records and accounts; maintaining logs and records of transactions and providing customer service for employees.

The 1211 S.F.U.S.D. Benefits Technician is the District's entry-level class of the S.F.U.S.D. Employee Benefits series performing technical and clerical support and research. This class is distinguished from the 1212 Benefits Specialist in that the latter is a professional, journey-level class responsible for performing complex analytical duties. This class is distinguished from the 1209 Benefits Technician in that the latter functions exclusively within the City and County of San Francisco Health Systems Services, Worker's Compensation Division or Retirement Services and is not engaged in administration of retiree benefits provided through the State Teachers' Retirement System (STRS), Public Agency Retirement System (PARS), or other benefits providers exclusive to the SFUSD. 

 None.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.

1. Provides support to Benefits Analyst and division management in processing benefits claims and entitlements of School District employees.

2. Provides general information to District employees and retirees, including teachers, civil service employees, paraprofessionals and surviving spouses or domestic partners on available benefits pursuant to the rules and regulations of the City Health Service System, State Teachers Retirement System (STRS), Public Agency Retirement System (PARS), and federal and state laws.

3. Researches accounts of employees and benefit data; makes adjustments and creates and/or updates employees' benefits on Employee Information System of the City and County of San Francisco and the SFUSD.

4. Communicates with employees, dependents, payroll personnel and other agencies, including the City and County of San Francisco, to process or follow up insurance claims, membership enrollments, terminations, collection, accounts receivable, interface databases, and proper payroll deductions.

5. Assists the Benefits Analyst or Manager in workshops for new hires, potential retirees, and current employees regarding benefit plans, costs, deductions, and procedures for different retirement systems.

6. Responds to routine claimant and vendor inquiries on unpaid services.

7. Performs related duties and responsibilities as assigned.

Knowledge of: The processing of District employee benefits including health, dental, and disability plans, flexible spending accounts, and applicable state and federal laws; medical and legal terminology including the STRS and PARS coding and terminology, database management, and third-party liability.

Ability to: Express ideas and concepts in an articulate, clear, understandable, and concise manner to disseminate benefits information and to conduct effective inquiries; compose routine correspondence to respond to various health and welfare, retirement and related issues.

Skills in: Computerized human resources database systems, and various software applications.

1. A minimum of thirty (30) semester units from an accredited college or university; AND
2. One (1) year of verifiable experience in a human resources or benefits environment, preferably processing employee benefit programs including: initiating benefit membership records in an electronic database; calculating benefit premiums and processing enrollment applications;
3. Knowledge and/or use of human resource database software applications;
4. Proficiency in computer systems and programs to perform word processing and to perform data entry, retrieval, query, database creation and management functions.

SUBSTITUTION:
Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.