City and County of San Francisco

IS Administrator-Supervisor (#1024)

$56.54-$68.73 Hourly / $9,800.00-$11,912.00 Monthly / $117,598.00-$142,948.00 Yearly


Definition

Under general direction, provides direct ongoing supervision to other system administrators working in a large network with mini-computers and/or multiple Local Area Networks (LANs) or in a major data center with multiple and distinct computers, servers and associated networks; develops ad-hoc desk level system instruction and provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware, operating systems and program applications; and performs the most difficult and complex duties of the unit.

Distinguishing Features

The Supervisor IS Administrator is the supervising level in the Administrator series. Positions at this level are distinguished from those in the lower level Administrator classifications by the supervisory responsibilities exercised, and the size and complexity of the systems under their direction. Emphasis is on supervision and performing the more complex work of the unit. Work is performed within a broad framework of general policy. Employee exercises broad judgement in defining work objectives and determining methods and systems to meet objectives. Performance is measured by timely completion of predetermined goals and objectives, as well as the smooth operation of the systems under their authority.

Supervision Exercised

Supervises IS Administrators, technical, clerical and other functional staff in the assigned work unit.

Examples of Important and Essential Duties

: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class(es) and are not intended to be an inclusive list.

1. Supervise, assign, review and may participate in the work of subordinates in assigned units.

2. Review and recommend a variety of personnel actions in such areas as performance evaluation, training, selection and disciplinary measures.

3. Monitor and review work in progress, providing technical assistance and guidance.

4. Ensure that subordinates follow appropriate policies and procedures.

5. May monitor, coordinate and assist in developing the assigned work unit budget.

6. Analyze and recommend procedures consistent with departmental directives, policies and regulations that are developed by higher level management staff.

7. Design, install, operate, administer, maintain and upgrade complex operating systems; provide technical assistance to users; consult on feasibility, costs and benefits of additions or enhancements; assist in the transition of data between systems on multiple platforms.

8. Direct help-desk functions; oversee the development and implementation of problem resolutions; coordinate hardware/software repairs; prioritize and schedule service requests.

9. Coordinate system related activities with other departments for multi-departmental system projects; interface with users, engineers, and other analysts to meet the needs of the department.

10. Manage and design the growth of the systems and networks; monitor and enhance complex computer and telecommunications systems to ensure proper functioning.

11. Assist in developing City/County standards for LAN/WAN administration.

12. Review plans for software and hardware equipment and services; oversee request for proposal process; oversee the maintenance inventories; plan for equipment needs; research, evaluate and test hardware and software products; coordinate hardware and software purchases.

13. Research and evaluate software and hardware technologies; plan for future requirements.

14. Assess user training needs; develop training programs and materials; provide instruction on new capabilities.

15. Develop detailed specifications; prepare procedures documentation.

16. Manage and review the performance of contractors and vendors; resolve disputes.

17. Attend meetings; represent the unit on committees as necessary.

18. Perform related duties and responsibilities as assigned.

Knowledge, Skills and Abilities

Knowledge of: On-site broad based technical, operational, programming and analytical problem solving support; installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals; practices and techniques of supervision and project management; training techniques; computer languages; and interactive of macro-based applications; data processing methods; common operating systems and relational database systems; systems analysis and design; functional requirements, structured or procedures analysis; emerging technologies.

Ability to: Manage and direct a group of workers, including the ability to provide counseling and mediation; persuade, convince and train others; decide the time, place and sequence of operations within an organizational framework, as well as the ability to oversee their execution; communicate effectively orally and in writing; establish and maintain good working relationships with peers, vendors and contractors; exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria; conduct cost/benefit analyses; use logic and analysis to solve computer and systems problems; read and understand professional journals and literature; prioritize competing requests for service.

Experience and Training

Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:

EXPERIENCE: Five to six years directly related experience that demonstrates the knowledge and ability to supervise and provide technical leadership to IS personnel involved in the system administration and/or data center operations function.

TRAINING: Bachelor's degree preferably in computer science, information systems or related field.

SPECIAL REQUIREMENTS:
Essential duties require the following physical skills and work requirements:
Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require bending, stooping and/or crawling in order to install or repair computer or printer cables.  May require hand/eye coordination and manual dexterity for semi-skilled movements, such as taking apart casings, installing parts, reconnecting computers and data entry.  May involve extensive VDT exposure. May require rotational and shift assignment and may be required to travel to and work at a hotsite, which may be located out of state, to resume data center operations after a disaster.

License or Certificate

None

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 1024; EST: 1/1/1900; REV: 1/1/1900;