Under direction, to manage information technology operations and projects for a functional area, including operational and strategic planning, resource allocation, budgeting, and staffing; and to do other work as required.
Incumbents are typically responsible for managing a single IT function in a County department. This class differs from the IT Manager II class in that the latter is typically responsible for multiple IT functions in a County department or for a countywide functional area. Errors affect the assigned department or business area.
Thorough knowledge of:
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Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional area of the assignment.
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Principles and methods used in hardware and software acquisition and integration.
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The principles of systems and procedures analysis.
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The principles, practices and methods of project management.
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Methods and techniques of problem-solving in the functional area of the assignment.
Working knowledge of:
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Methods of long-term strategic management and technical planning.
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Methods and techniques of developing and monitoring project budgets.
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The principles, practices and methods of supervision, training, and mentoring.
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The tools and languages used in the department or assignment area.
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Business and financial best practices.
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Commonly and/or locally used operating systems, software applications and hardware.
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Principles and practices of customer service and support.
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Principles, practices and methods of contract management.
Some knowledge of:
Ability to:
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Manage an IT functional area in a County department effectively.
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Develop, interpret, revise, and apply operational policies and procedures appropriately.
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Demonstrate detailed understanding of customers’ needs and business practices.
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Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
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Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems.
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Develop innovative solutions to meet customers’ needs.
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Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
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Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
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Integrate applicable local, State and Federal policies into County operations.
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Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
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Report resource allocations and project staffing needs.
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Prepare clear and concise administrative and technical reports.
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Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
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Develop and monitor program budgets.
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Present and explain technical concepts to technical and non-technical staff.
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Produce results in a timely and efficient manner for own work and work of direct reports.
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Coordinate and work with external entities.
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Use good judgment and work with minimal direction.
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Work cooperatively and effectively with other staff members, customers, vendors and contractors.
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Communicate effectively, both orally and in writing.
Education and Experience:
Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
BA/BS from an accredited college or university in computer science, business or public administration or a related field and one year of IT management or IT supervisory experience.
OR
Associate’s Degree from an accredited college or university in computer science, business or public administration or a related field and two years IT management or IT supervisory experience.
OR
Three years of IT management or IT supervisory experience.
SPECIAL REQUIREMENTS:
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.