Under general supervision, to plan, design, develop, and implement business, financial, and/or operations systems in support of core organizational functions and business processes, including gathering and analyzing data in support of business cases, proposed projects, and systems requirements; to generate and compile reports based on the findings, complete with probable causes and possible solutions to systems issues; and to do other work as required.
Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision. Incumbents are typically responsible for multiple production applications, including ongoing support, and serve as liaison between business stakeholders, such as management, customers or end users, and the software development or information technology team. Errors could jeopardize projects and be significant in terms of dollars, lost time, and/or department image. Errors may also result in significant legal exposure from software licensing non-compliance or from inappropriate release or loss of data.
Thorough knowledge of:
- The principles, practices, methods and techniques used in overseeing the design, development, and/or implementation of software and hardware solutions, systems, or products.
- The principles and methods of developing, modifying and maintaining electronic records management systems.
- The principles, practices, methods and techniques used in extracting and importing data for use in report software, spreadsheets, graphs, and flow charts.
Working knowledge of:
- Principles and practices of project management on business implementation or change management projects.
- Methods of long-term strategic management and technical planning.
- Business and financial best practices.
- The policies, practices and standards of the organizational functions and business processes supported in the assignment.
- Methods and techniques of developing and monitoring project budgets.
- The principles, practices and methods of training and mentoring.
Some knowledge of:
- Technology infrastructure, including networking, PCs, servers, SAN, and virtual servers
- Network and PC operating systems.
Ability to:
- Manage complex projects using project management methodology.
- Assess & analyze information systems needs in support of core organizational functions and develop systems solutions to meet those needs.
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
- Extract data from various systems and organize data according to business reporting needs.
- Prepare clear and concise administrative and technical reports.
- Communicate effectively, both orally and in writing.
- Communicate ideas, system requirements and design specifications in both technical and user-friendly language.
- Apply the principles of business or public administration and marketing.
- Coordinate and manage large groups of people from various business units or departments in the development of change management and business re-engineering projects.
- Work closely with technical and business managers and staff.
- Respond to requests and inquiries from external groups, citizens, and business and automated system users.
- Employ high levels of independent judgment and decision-making in the process of problem resolution.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Conduct research into systems issues and products.
- Utilize analytical, mathematical, and creative problem-solving skills.
- Prioritize and execute tasks.
Education and Experience:
Any combination of training and experience that would provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
BA/BS from an accredited college in business or public administration, computer science, accounting, management information systems or a related field and two years of experience managing complex business projects, which must have included one year of project management responsibility that involved: design and/or implementation for small and medium business information applications; operation and analysis of database hardware, software, and standards; and the use of data retrieval and reporting methodologies.
Some positions may require experience with state mandated data systems.
Additional qualifying experience may substitute for education on a year-for-year basis.
SPECIAL REQUIREMENTS:
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.