(Unclassified)
To plan, organize, and coordinate the operational activities of the Veteran Services program within the Department of Health and Human Services, including assisting veterans and dependents in obtaining benefits; to plan, prioritize, assign, supervise, and review the work of assigned professional, technical, and clerical staff; to establish operational processes, methods, and procedures in support of Veteran Services Program; to perform a variety of technical and specialized functions in support of Veteran Services; and to function as a proactive and positive team leader with the Department.
The Veteran Services Officer recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project.
Receives direction from higher level management staff.
Exercises direct supervision over assigned professional, technical, and clerical personnel.
Duties may include, but are not limited to, the following:
-
Participate in the development and implementation of program mission, goals, and objectives; establish operational processes, methods, and procedures, to effectively meet the program goals and client needs.
-
Plan, organize, and supervise the operational activities in support of Veterans Services; effectively manage and monitor the allocation of designated resources; maintain a variety of records and documentation and prepare reports on program operations and activities; and ensure compliance with stated mission, goals, regulations, and guidelines.
-
Plan, prioritize, assign, supervise, and review the work of assigned staff.
-
Participate in collaborative activities with various community groups and other public agencies to identify and assess the needs of clients.
-
Serve as secretary to the County Veterans Advisory Council and coordinate veteran issues between the County and Advisory Council.
-
Provide technical assistance to veterans and dependents regarding Federal and State benefit entitlement.
-
Oversee and participate in the development of the program's work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures; and recommend improvements and modifications as necessary.
-
Participate in the preparation and administration of Veteran Services program budget; prepare cost estimates/projections; submit justifications for requested resources; and monitor and control expenditures.
-
Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; and implement discipline procedures as directed.
-
Act as a primary resource to clients, staff, and the general public regarding professional, programmatic, administrative, and/or operational issues.
-
Represent the Veterans Services program to outside groups and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
-
Research and prepare technical and administrative reports and studies; prepare written correspondence and/or deliver oral presentations as necessary.
-
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
-
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible experience in veterans services administration. The Veteran Services Officer must be a veteran of a branch of the United States Armed Forces, as defined in applicable sections of the State Military and Veteran's code.
Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, behavioral sciences or a related field.
Required License or Certificate:
-
Possession of, or ability to obtain, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs.
-
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.