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Principles and practices of public safety administration including organization, budgeting, and human resource management of dispatch functions.
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Operations, terminology, regulations, services, and procedures used in emergency dispatch functions.
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Equipment, tools, and materials used in an automated public safety dispatch center.
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Principles and practices of leadership, motivation, team building and conflict resolution.
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Pertinent local, state, and federal rules, regulations, and laws.
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Modern office procedures, methods and computer equipment.
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Principles and practices of policy development.
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Principles and practices of organizational analysis and management
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Budgeting procedures and techniques.
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Principles and practices of supervision, training, and personnel management.
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Criminal justice procedures and record keeping.
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Correct English usage including spelling, grammar, and punctuation.
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On a continuous basis, know and understand all aspects of the job; collect, understand, analyze, interpret, recall, and explain information received from a variety of sources including policies, procedures, rules, work papers, and regulations; identify different voices and sounds on the radio and telephone; listen and interpret radio codes correctly and translate information to the public and law enforcement staff; know various locations and addresses; refer to multiple computer screens for messages and other relevant information; read maps quickly and accurately; receive information from the public and problem solve the situation; manage multiple tasks and projects simultaneously and quickly switch between tasks; focus on a single task for long periods of time; work with frequent interruptions and that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; and decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities.
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On a continuous basis, sit at a desk or console for long periods of time. Intermittently walk, stand, bend, twist, squat, and reach to access office equipment; perform simple grasping and fine manipulation; speak, use a telephone, write, and use a keyboard to communicate; see and hear with sufficient acuity to perform essential job functions; lift light weight.
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Organize, implement, and direct the operations and activities of a public safety communications/dispatch center.
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Explain to the public how their concern will be handled.
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Organize and direct the operations of the Sheriff’s Dispatch Unit.
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Analyze budget and technical reports; prepare and administer the Dispatch Unit budget.
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Interpret and evaluate staff reports; know and enforce laws, regulations, and codes related to dispatch, public safety, and staff management.
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Select, supervise, train, motivate, and evaluate staff; observe performance and provide feedback to staff; administer progressive discipline or other corrective action as needed.
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Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
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Perform CLETS audits as mandated by the Department of Justice.
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Gain cooperation through discussion and persuasion.
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Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities.
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Maintain an efficient, calm demeanor in handling adverse or emergency situations and direct others to do the same.
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Operate software and equipment associated with the dispatch functions including 911 (basic and advanced), telephone and radio, audio logger, emergency alert, computer-aided dispatch (CAD), Record Management (RMS), and case management (CMS) systems.
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Operate computerized keyboards and other related equipment at a speed necessary for successful job performance.
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Work assigned shift, including weekends, holidays, and odd or irregular hours, be subject to emergency call-out and work unusual and prolonged work schedules, work multiple shifts during emergencies, critical incidents, or as required to meet service needs.
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Communicate clearly and concisely, both verbally and in writing.
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Work with various cultural and ethnic groups in a tactful and efficient manner.
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Establish and maintain effective working relationships with those contacted in the course of work.