Motor Vehicle System Specialist

This class is responsible for implementing, supervising and monitoring the Problem Driver Pointer System.  

• Annual Operating Budget - approximately $130,000

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.  

1. Read, write, speak Spanish & English fluently.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Reviews driving record requests from attorneys, courts, state and federal agencies, insurance companies, employers, etc. for proper authorization, completion, signatures, fees, etc.; resolves any problems.
    
• Assigns work to Driver Improvement Clerks and Motor Vehicle Support Supervisors  statewide researching/reviewing original driver license applications, ticket files, revocation files, driving records, receipts of fees/fines, court documents/orders, other states motor vehicle records, etc. in order to determine the validity of the system's data.  Assigns to Dover Driver Improvement Clerks driving record requests from courts, attorneys, state and federal agencies, insurance companies, employers, etc. for processing.  Trains personnel regarding new or revised laws, rules, regulations, policies and procedures.
   
• Resolves customers complaints/problems regarding the validity of a pointer record, obtaining documents/information from courts and other states to clear a pointer and other states/jurisdictions reports of errors with Delaware's pointer system information.
    
• Monitors driving record data being entered into or obtained from the Problem Driver Pointer System for errors, unauthorized access and unmet deadlines through reviewing generated reports and copies of driving record requests.
   
• Adds, deletes and modifies Problem Driver Pointer System pointers and applicable driver license history, resets retention dates, fixes broken pointer records, cancels licenses, denys driving privileges and reinstates licenses.
   
• Develops, justifies and controls the Problem Driver Pointer System Budget.
   
• Develops and revises policies, procedures and manual regarding the Problem Pointer Driver System.
   
• Communicates with courts, employers, federal and state agencies, insurance companies, legislators, the public, other driver services employees, employers and motor vehicle agencies from other states, Division's computer support personnel and the American Association of Motor Vehicle Administrators Network (AAMVANET) to obtain court and driving records, explain motor vehicle licensing laws, rules, regulations, policies and procedures, resolve problems/complaints, change computer programs, cancel licenses, deny a driving privilege, reinstate licenses, etc.
   
• Maintains accurate records and prepares reports.

JOB REQUIREMENTS for Motor Vehicle System Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in customer service such as providing prompt, accurate, and courteous service to customers, seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
2. Three years experience in applying motor vehicle laws, rules, regulations, standards, policies, and procedures.
3. Six months experience in document processing and control which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures and ensures quality assurance of results.
4. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Knowledge of driver licensing and driver improvement.
6. Possession of a valid Driver’s License (not suspended, revoked or cancelled, or disqualified from driving).

Applicants must be legally authorized to work in the United States.  DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.   

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.