Introduction
The Department of Children and Families is recruiting a highly motivated Processing Technician to work in the Subsidy Unit located in Central Office, 505 Hudson Street, Hartford, CT. This position requires strong interpersonal and organizational skills and will be full-time, 40 hours/week. The schedule is Monday - Friday, 8:00am - 5:00pm. In addition to performing a full range of general clerical functions, the position is responsible for performing timely data entry, processing of financial and medical forms and other related support processing.
Applicants are required to include a resume within the RESUME TAB on their application as well as upload a cover letter with their submission. (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application).
NOTE: Failure to provide the required documents on time, via JobAps, will eliminate you from the recruitment process. Applicants invited to interview will be requested to supply the following: last two (2) performance appraisals and attendance records for the last two (2) years.
Questions about these required documents should be directed to the hiring agency's human resources office: Frances Leon, frances.leon@ct.gov, (860) 550-6484.
Selection Plan
In order to be considered for this job opening, you must be a current state employee, who has permanent state status and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years' clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
Preference will be given to candidates with experience and training in payment processing, record management and excellent customer service.
Conclusion
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status updates. Applicants are encouraged to check their JobAps Online Employment Center (OEC) for information regarding their applications(s).
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
