STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Clerk Typist (temporary)

Recruitment #180417-2008CL-001

Introduction

The Department of Motor Vehicles is recruiting for four temporary Clerk Typist positions which will expire on September 29, 2018. These are full time, forty (40) hour a week positions, with a Monday to Friday schedule, located at the Wethersfield location with the following hours: Monday to Friday - 8:00 a.m. to 4:30 p.m. These Clerk Typist positions are for the Customer Contact Center, where the individual will be working in a call center environment with a high volume of customer calls, and require excellent customer service skills.  These positions will assist with the initial intake of customers and will perform a wide range of duties assisting customers including; answering general questions, directing customers to available resources, and resolving customer issues.  Applicants should be proficient with performing Call Center duties including answering phones and customer service involving phone and e-mail interactions. The incumbent  may be required to work overtime.

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Applicants are required to submit a resume on the resume tab with their submission.  (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.) 

Questions about these required documents and this recruitment should be directed to the hiring agency's human resources office:  Suzanne.Pinette@ct.gov or (860) 263-5268.

Selection Plan

PLEASE NOTE: BASED ON THE ANTICIPATED NUMBER OF APPLICANTS FOR THESE POSITIONS, ALL ELIGIBLE APPLICANTS MAY NOT BE INTERVIEWED.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency, this class is accountable for performing a full range of general clerical functions including basic processing, reception, filing, record keeping, bookkeeping and typing.

EXAMPLES OF DUTIES

1. TYPING: Using a typewriter, personal computer and other electronic equipment types a variety of materials from rough copy or electronic recording device including correspondence, memos, reports, forms, applications, bills and other documents and records with speed and accuracy; reviews and corrects drafts for conformance with originals; enters and retrieves data on personal computers and computer terminals.

2. FILING: Maintains logs; sets up and maintains records and files according to established procedures; (e.g. alpha, numeric or chronological order); searches files for information.

3. CORRESPONDENCE: Prepares and sends out standard form letters making minor revisions or additions.

4. REPORT WRITING: Compiles information from standard sources and prepares reports.

5. INTERPERSONAL: Answers phone, transfers calls and takes messages; receives and directs visitors; handles routine requests for information, procedural guidelines or assistance over the telephone or in person; (e.g. counter, reception and/or information desk).

6. PROCESSING: Receives, sorts and distributes mail; performs a variety of basic processing tasks (e.g., sorts, numbers, codes and files materials), reviews materials for accuracy and completeness (ensures categorical information is completed as required), makes changes per instructions or as authorized, verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to sender or other work units; does routine posting to ledgers, account books or other records; receives payments for licenses, bills, applications, fines and fees, etc.; prepares, totals and balances receipts; prepares cash transmittal/deposit slips; types and prepares purchase requisitions, orders or billing invoices according to established procedures; assists in or maintains inventory and orders supplies; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office procedures including proper telephone usage and filing; knowledge of spelling, punctuation and grammar; skill in typing a variety of materials; basic interpersonal skill; basic oral and written communication skills; basic skill in performing arithmetical computations; ability to operate office equipment which includes personal computers, computer terminals and other electronic equipment; ability to perform basic clerical tasks such as coding, sorting, alphabetizing and numeric ordering.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) months as a Typist or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

Graduation from high school with coursework in typing.

PREFERRED QUALIFICATIONS

Preferred candidates will possess:

  • extensive phone customer service skills ; 
  • ability to read, comprehend and apply laws, policies and procedures;
  • ability to ability to handle difficult customers in an effective manner;
  • ability to understand and reply to non-english speaking customers effectively.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.