Recruitment #180409-0181AR-001
Location |
Hartford, CT
|
---|---|
Date Opened | 4/11/2018 12:00:00 AM |
Salary | $85,011 - $110,499/year |
Job Type | Open to Agency Employees |
Close Date | 4/25/2018 11:59:00 PM |
Responsible for the administration of retirement plan benefits for members of the State Employees Retirement System, the Alternate Retirement Program, the Judges, Family Support Magistrates and Compensation Commissioners Retirement System, the Probate Judges and Employees Retirement System, the States Attorneys Retirement System and the Public Defenders Retirement System and the Customer Service Center Unit (CSC) which provides a range of customer service functions to a wide population across an array of topics.
The CSC is critical to responding to members of all retirement systems administered by the RSD and provides a comprehensive range of retirement and benefit information, policies and procedures to the entire State of Connecticut Retiree population. The Coordinator is responsible for monitoring the forms and inquiries submitted to the CSC to ensure that the CSC staff responses are fully compliant with Connecticut General Statutes, collective bargaining agreements, etc. The Coordinator needs to consult with management and supervisors throughout the Comptroller’s office to keep apprised of the various issues and communications developing within the various units and strategize with management and the Executive Office to streamline the response to major initiatives, such as health insurance open enrollment, changes in retirement health plans, or changes resulting from collective bargaining agreements.
The "Resume" tab on your Master Application must be completed with an uploaded or typed resume. Applicants invited to interview will be requested to supply the following: last two (2) performance appraisals and attendance records for the last two (2) years.
In order to be considered for this job opening, you must be a current employee of the Office of the State Comptroller who has permanent state status, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
Should you have questions pertaining to this recruitment, please contact Grace Soares at grace.soares@ct.gov, (860) 702-3322.
Two (2) years of the General Experience must have been at the professional working level in the administration of retirement and benefits plans and programs.
Note: For state employees the Special Experience is interpreted at the level of Retirement and Benefits Officer or Retirement Counselor.
1. Five years of customer service experience with at least two years of experience leading teams or individuals (Call Center environment preferred).
2. Exceptional verbal and written communication skills.
3. Strong understanding of State of Connecticut Retirement Services Division policies and procedures.
4. Ability to coach, train, and motivate employees and evaluate their performance.
5. Excellent problem solving, leadership, and customer service skills.
6. Analytical, efficient, and thorough.
7. Ability to remain calm and courteous under pressure and navigate tense situations.
8. Strong time management skills and demonstrated ability to prioritize tasks and competing priorities in an effective and efficient manner.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.