STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Retirement And Benefit System Coordinator

Recruitment #180409-0181AR-001

Introduction

Responsible for the administration of retirement plan benefits for members of the State Employees Retirement System, the Alternate Retirement Program, the Judges, Family Support Magistrates and Compensation Commissioners Retirement System, the Probate Judges and Employees Retirement System, the States Attorneys Retirement System and the Public Defenders Retirement System and the Customer Service Center Unit (CSC) which provides a range of customer service functions to a wide population across an array of topics. 

The CSC is critical to responding to members of all retirement systems administered by the RSD and provides a comprehensive range of retirement and benefit information, policies and procedures to the entire State of Connecticut Retiree population.  The Coordinator is responsible for monitoring the forms and inquiries submitted to the CSC to ensure that the CSC staff responses are fully compliant with Connecticut General Statutes, collective bargaining agreements, etc.   The Coordinator needs to consult with management and supervisors throughout the Comptroller’s office to keep apprised of the various issues and communications developing within the various units and strategize with management and the Executive Office to streamline the response to major initiatives, such as health insurance open enrollment, changes in retirement health plans, or changes resulting from collective bargaining agreements. 

The "Resume" tab on your Master Application must be completed with an uploaded or typed resume. Applicants invited to interview will be requested to supply the following: last two (2) performance appraisals and attendance records for the last two (2) years.

Selection Plan

In order to be considered for this job opening, you must be a current employee of the Office of the State Comptroller who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Should you have questions pertaining to this recruitment, please contact Grace Soares at grace.soares@ct.gov, (860) 702-3322.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Office of the State Comptroller or State Teachers Retirement Board this class is accountable for supervising the administration of retirement and/or benefit services to eligible members.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews work and operations of staff and assigned unit; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies, procedures and standards; acts as liaison with operating units, agencies, boards and outside officials regarding unit policies and procedures; prepares a variety of fiscal, statistical and other related reports and correspondence; determines compliance with state and federal statutes and regulations and collective bargaining agreements; performs a variety of technical and administrative tasks involving administration of a pension and/or benefit service/program; supervises maintenance of financial, statistical and personnel data for eligible members; prepares or participates in preparation of periodic statements of eligible members equity; performs and prepares research and material for cases appealed to a retirement board; coordinates review of various pension and/or benefit applications; identifies data processing requirements; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations; knowledge of principles and practices of public administration; knowledge of collective bargaining and retirement administrative appeal processes; knowledge of principles and practices of governmental accounting; knowledge of personnel and payroll practices and procedures; considerable interpersonal skills; considerable oral and written communication skills; ability to analyze financial and actuarial reports; ability to prepare financial statements and statistical reports; ability to utilize computer systems for administrative and fiscal management; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in employee benefit and/or retirement administration.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the professional working level in the administration of retirement and benefits plans and programs.

Note: For state employees the Special Experience is interpreted at the level of Retirement and Benefits Officer or Retirement Counselor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (l/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in business administration or public administration or a closely related field may be substituted for one (l) additional year of the General Experience.

PREFERRED QUALIFICATIONS

1. Five years of customer service experience with at least two years of experience leading teams or individuals (Call Center environment preferred).

2. Exceptional verbal and written communication skills.

3. Strong understanding of State of Connecticut Retirement Services Division policies and procedures.

4. Ability to coach, train, and motivate employees and evaluate their performance.

5. Excellent problem solving, leadership, and customer service skills.

6. Analytical, efficient, and thorough.

7. Ability to remain calm and courteous under pressure and navigate tense situations.

8. Strong time management skills and demonstrated ability to prioritize tasks and competing priorities in an effective and efficient manner.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.