Telecommunications Operator

The Department of Mental Health and Addiction Services, Southwest Connecticut Mental Health System seeks qualified individuals for the position of Telecommunications Operator. Location: Greater Bridgeport Community Mental Health Center, 1635 Central Ave, Bridgeport CT, 06610. 7:00 a.m. –  3:00 p.m., full time, 40 hours per week, every other weekend.

This position will staff the facility front desk, assisting visitors and coordinating routine and emergency internal and external calls.

Applicants are required to upload a copy of their resume with their submission.  (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.)  Questions about these required documents should be directed to the hiring agency's human resources office:  Arnetia Douglas, Arnetia.Douglas@ct.gov, (860) 262 - 6779.

In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.

Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel; operates communication equipment which may include radio, telephone and related communications equipment; responds to complaints and refers to appropriate field personnel; receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies; monitors alarm systems at state institutions or facilities; records time and nature of communications received and maintains files for purpose of ready identification; advises supervisor on all unusual or emergency incidents; at a state institution or facility may also operate main switchboard; may monitor other state and local police, fire and medical radio frequencies; may monitor citizen band radio emergency channels; may monitor closed circuit television camera located at points within the state complexes; may operate radio transmitter for paramedical electrocardiogram (EKG) analysis; may operate a computer; may perform varied clerical, typing and statistical work; performs related duties as required.
University of Connecticut Health Center, Call Center: Responds to telephone inquries, determines caller's need, and communicates need to appropriate individual, medical staff or provider; obtains patient information and verifies accuracy of system data; documents telephone inquries, complaints, conversations and action taken; schedules appointments and sends out appointment letters; calls patients for scheduled appointments and instructs patient in any necessary preparations; responds to correspondence and handle request as needed; maintains records.

Interpersonal skills; oral and written communication skills; ability to speak proper English and to enunciate clearly; ability to operate office and communications equipment; ability to follow written and oral instructions; ability to think and act quickly in emergency situations with judgment and discretion; ability to maintain records.

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

1. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
2. Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

A physical examination may be required by the appointing authority. Applicants must possess normal hearing.

Incumbents of this class may be required to work in tiring positions for long periods of time.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.