STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Associate Community Services Representative

Veterans Workforce Development

Recruitment #180307-5243SH-001

Introduction

The Connecticut Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy.  We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them.  We ensure the supply of high-quality integrated services that serve the needs of our customers.

The DOL Veterans Workforce Development unit has a current vacancy for an Associate Community Services Representative.

This position is responsible for the performance and analysis of both state and federal funded veteran programs.  The candidate will serve as a direct resource to all Jobs for Veterans State Grants (JVSG) and Homeless Veterans Employment Program (HVEP) staff within the American Job Centers and work closely with the ES Operations Unit Director and Operations Coordinator to effectively serve CT veterans.  Other responsibilities may include serving as the Intensive Services Coordinator (ISC) for the Vocational Rehabilitation and Employment (VR&E) program and acting as the liaison between CTDOL and VR&E staff, and functioning as a statewide Local Veterans' Employment Representative (LVER).  The position requires collaboration with USDOL VETS, NASWA and other state agencies (DSS, VA, etc.) 

 

This position is full-time, 40 hours per week and based in Wethersfield.

Selection Plan

In order to be considered for this job opening, you must be a current employee of the Department of Labor, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

and 

Pursuant to Title 38 U. S. C., incumbents appointed to this class must be a qualified veteran. Preference will be given first to qualified disabled veterans of the Vietnam era, then to other qualified disabled veterans, then to any other qualified veteran.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for performing specialized client services in the areas of adjudications, career development counseling, apprenticeship and/or job training programs or a specialized Operational Support function to veterans or other eligible persons.

EXAMPLES OF DUTIES

The specific duties include the analysis of grant funding, compilation of quarterly reports to USDOL and other communications.  After one-year it is expected that the individual chosen for this position will be able to independently function at the full working level of LD Resource Associate. 

JOB CENTER OR FIELD LOCATION: Performs basic tasks in a specialized area:

1. Conducts basic level adjudications including assessing possibility of applying "special base period" provision and obtaining all relevant information and documentation; conducts hearings applying pertinent laws, regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income; ascertains facts, analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work; develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver; conducts separation hearing for interstate claimants.

2. Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment.

3. In consultation with an Employer Services Specialist participates in marketing of services and programs to employers within a region including providing apprenticeship services to individuals and employers; develops on-the-job training programs; develops Customized Job Training programs which meet specialized employer needs; provides consulting services with regard to training needs, resources and standards.

OPERATIONAL SUPPORT UNIT: Performs advanced working level tasks in the Central Office:

1. Assists and participates in activities such as program development, automation support, monitoring and evaluation, training and/or technical assistance to field staff in various program areas; assists in developing training programs in assigned functional areas; participates in monitoring programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction; assists in analyzing impact of state and/or federal legislation and regulations on departmental programs and procedures; assists in development of procedural manuals and memoranda.

2. Performs specialized and highly technical tasks in one or more of operational support functions of claims examination, benefit payment control and merit rating; researches and analyzes wage date to determine and perform corrective action; determines compliance of work and procedures with applicable laws, regulations and policy; determines successorship and waivers of liability; segregates payrolls; presents complex appeals to Appeals Division; reviews and resolves claims under complex special programs; makes monetary disqualification determinations in areas such as education employees, aliens and claimants receiving Workers Compensation; review appeals on wage usage; reviews Job Center recommendations and decisions relating to fraud to ensure compliance with regulations; reviews fraud audits prior to first notification; may serve as a team leader.

In any of the above areas of specialization assists in training employees of lower grade; may serve as a team leader; may speak before groups; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of a specialized area of Job Service, Unemployment Compensation or Employment and Training functions including pertinent laws, regulations, policies and procedures; knowledge of Job Service, Unemployment Compensation and Employment Training agency programs; knowledge of interviewing techniques and principles; knowledge of employment problems of special groups and behavioral problems hindering employment; interpersonal skills; oral and written communication skills; analytical skills; considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures; ability to establish cooperative relationships with staff, employers, diverse client population and the public; decision making ability; ability to use automated systems; ability to maintain good public relations; ability to lead teams; ability to create and maintain case management records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. For State employees, one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

SPECIAL REQUIREMENTS

1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
2. Incumbents in this class may be required to speak a foreign language.
3. Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.