Recruitment #180215-7603EU-001
Location |
Hartford, CT
|
---|---|
Date Opened | 2/16/2018 12:00:00 AM |
Salary | $32.26 - $41.30/hour |
Job Type | Open to the Public |
Close Date | 3/2/2018 11:59:00 PM |
The Department of Children and Families is currently recuiting for a Part-time 34 hrs/wk Information Technology Analyst 1 position within the Information Systems Division. This is a first shift position with some flexibility in determining the work schedule. This position is located in Hartford CT. We are looking for an individual who will work well in a team environment with the DCF Operations/Help Desk groups and engage in active collaboration with team members. Demonstrate your customer skills while providing first and second level computer systems support to agency staff. This position troubleshoots network, application and desktop computer issues on a daily basis. The selected candidate will utilize the DCF Help Desk ticketing system to monitor and track user requests. The analyst will escalate problem tickets to the appropriate next level support team and/or agency development team as necessary.
Applicants are required to upload a resume, cover letter and 3 supervisory references with their submission. State employees may upload their 2 most recent performance evaluations in lieu of references. (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application.)
Questions about these required documents should be directed to the hiring agency's human resources office: Taneisha Hancel, taneisha.hancel@ct.gov, (860) 550-6484.
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
Preference will be given to candidates who exhibit the follow experience:
• Strong customer service, communication and documentation skills
• Strong technical knowledge of Windows operating systems. (Windows 7, Windows 10, Windows Server)
• Expertise with Microsoft Office (2013, 2016, O365)
• Thorough understanding of Microsoft Active Directory, DNS and DHCP
• Understanding of computer networks and VmWare (Server and VDI)
• Knowledge of BMC Asset Core and BMC Service Desk is a plus
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.